Referral & Resource Specialist

The Role:

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

About the Role

Carelon Behavioral Health is a proud member of the Elevance Health family of companies. We use our powerful combination of experience, expertise, dedication, and compassion to see what's possible and what's better. Our team includes specialty-care physicians, nurse practitioners, pharmacists, engineers, data scientists, and other dedicated and caring health professionals. Our purpose is to make a positive impact on whole health.

Responsibilities

• Takes inbound calls, texts, and chats from individuals who may be in crisis.
• Performs safety screenings and assessments to discern the presence and acuity of risk to the safety of the individual or others.
• Uses information provided by the caller and obtained during screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provides linkage follow-up as directed to ensure the individual accesses services.
• Collaborates with other agencies, organizations, and individuals to optimize the use of resources, services, and natural support systems.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Requirements

• Requires a high school diploma or equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
• A BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.
• Call center experience preferred.
• Suicide and/or crisis line support experience preferred.
• Bilingual candidates preferred.

Qualifications

• Knowledge of behavioral health social services and insurance systems.
• A deep understanding of the factors that impact a person's experiences in the mental health system, including but not limited to, race, ethnicity, gender identity, sexual orientation, language proficiency, religion, disability status, socioeconomic status, criminogenic risk, and history of trauma.

Skills

• Excellent communication skills.
• Ability to handle sensitive and confidential information.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.

Benefits

We offer a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and a 401(k) match. Additional benefits include medical, dental, vision, short and long-term disability, life insurance, wellness programs, and financial education resources.

Pay

The salary range for this specific position is $24.27/hr to $41.60/hr. Location: New York and Massachusetts.

Schedule

This is a 24-hour call center, open 365 days, with varied 1st, 2nd, and 3rd shifts to include weekends. Training is Monday-Friday 10am-6pm EST.