Child Care Specialist

Public Consulting Group · El Cajon, CA · 2 wk ago

Education$21.39–$25/hrFull-time

About the role

The Human Services team at Public Consulting Group (PCG) helps state and municipal human services and economic development agencies fulfill their commitments to the children, adults, and families they serve. This role involves working closely with clients to apply for subsidized childcare benefits, providing guidance, and managing caseloads.

Responsibilities

Conduct group and one-on-one intakes with clients applying for Stage 1 subsidized childcare benefits.
Aid clients with childcare applications and provide information on childcare provider options and resources.
Determine clients' eligibility for subsidized childcare benefits based on eligibility requirements, regulations, and guidelines.
Collect, analyze, verify, and process documentation in a timely manner according to program regulations, guidelines, and standard operating procedures.
Manage a caseload using State and County software systems, child care case management software, and a Microsoft Access database.
Maintain client case files by requesting, reviewing, and updating documentation for continual compliance.
Process childcare changes or extensions within required timelines.
Maintain up-to-date knowledge of CalWORKs Program Guide procedures and implement appropriately.
Support the supervisor in meeting all performance metrics and achieving participant stated outcomes.
Aid in achieving excellent contract performance, meaningful outputs, and adherence to stringent federal, state, county, and company compliance objectives.
Afford assistance with quality control procedures to ensure operational processes are executed accurately.
Validate and complete monthly reports that measure project objectives.
Afford assistance in identifying training needs.
Afford assistance in ensuring participants receive quality and timely services.

Requirements

Strong verbal and written communication skills.
Ability to work with and relate to participants and staff and demonstrate active listening skills.
Ability to display professionalism and empathy for participants and staff with diverse backgrounds.
Ability to establish and maintain professional relationships with staff, management, Federal, State and County agencies as well as the general public.
Ability to work independently and on multiple projects simultaneously.
Ability to communicate across all levels of management and staff.
Possess proper etiquette including customer relation techniques and superior verbal and written communication skills.
Must be computer literate and have MS Word, Excel and Internet skills.
Ability to learn specialized databases and software systems.
Process oriented and results-driven work strategy.
Excellent accuracy and attention to detail.
Ability to prioritize work and meet deadlines.
Ability to recognize and maintain the confidentiality of all materials and information in the work setting.
Demonstrated ability to use various computer systems preferably CalSAWS although not required.
Ability to maintain a record keeping and follow-up system.
Detail and process improvement-oriented and results-driven.
Ability to analyze data and develop summary reports.

Qualifications

An Associate's degree from an accredited U.S. college or university, or a certified foreign studies equivalency; preferably in business, social work, public policy or other closely related fields.
A minimum of 4 years’ relevant work experience in the public sector or other customer-centric service sector/industry preferred.
2 to 4 years of case management experience; experience with coaching and mentoring.

Skills

Strong verbal and written communication skills.
Ability to work with and relate to participants and staff and demonstrate active listening skills.
Ability to display professionalism and empathy for participants and staff with diverse backgrounds.
Ability to establish and maintain professional relationships with staff, management, Federal, State and County agencies as well as the general public.
Ability to work independently and on multiple projects simultaneously.
Ability to communicate across all levels of management and staff.
Possess proper etiquette including customer relation techniques and superior verbal and written communication skills.
Must be computer literate and have MS Word, Excel and Internet skills.
Ability to learn specialized databases and software systems.
Process oriented and results-driven work strategy.
Excellent accuracy and attention to detail.
Ability to prioritize work and meet deadlines.
Ability to recognize and maintain the confidentiality of all materials and information in the work setting.
Demonstrated ability to use various computer systems preferably CalSAWS although not required.
Ability to maintain a record keeping and follow-up system.
Detail and process improvement-oriented and results-driven.
Ability to analyze data and develop summary reports.

Benefits

At PCG, we offer a comprehensive range of benefits including medical and dental care benefits, 401(k), paid time off, parental leave, bereavement leave, and more. Compensation for roles at PCG varies depending on the specific office location, role, skill set, and level of experience. For this role, the compensation range is $21.39-$25.00 per hour.

Pay

$21.39 - $25.00 per hour

Schedule

Full-time (Mon-Fri) in-office work, from 8am-5pm. Flexibility to travel to other PCG offices if needed (Central & South Region).

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.