Child Care Resource & Referral Specialist

EARLY LEARNING COALITION OF DUVAL Job Description Position Title: CHILD CARE RESOURCE & REFERRAL (CCRR) SPECIALIST Classification: Non-Exempt Dept./Program: CCR&R Department Reports to: Director of CCR&R Last updated: June 2021 Candidate must live in Duval County, FL or surrounding areasBilingual (Spanish) applicants may receive preference General Description This position will be responsible for: providing customer service, resources and informationperforming a needs assessment of family clientscontributing to and assisting with the CCR&R database and Community Resource guidefollowing the School Readiness and VPK eligibility process Essential Job Functions The CCR&R Specialist provides parents and providers with information, materials and related assistance on School Readiness (SR) and Voluntary Pre-Kindergarten (VPK) services according to funding guidelines. Such duties as offer CCR&R services including child care listings, consumer education, and information regarding community resources to each family applying for or requesting CCR&R, School Readiness or Voluntary Prekindergarten Education Program services, without regard to age, level of income or individual circumstances. This person must be able to function as a team member and work on multiple projects at the same time. The position requires excellent customer service, organization skills and advanced computer literacy in a Windows environment. Specific Job Duties Incoming phone callsActively engages parents in responding to all their needs by including more referral services to our partner community resource agenciesRoutinely shares resources, web sites, information etc. in a collegial way with other members of teamDetermines eligibility for SR and VPK services according to funding and state guidelinesEnsures that all case action is documented in the databaseAttends and represents ELC Duval and CCR&R network at visibilities and events as neededMust be reliable, able to be at work on a consistent basis with regular attendance and punctuality, and be willing and able to handle all the duties and responsibilities of the position on a daily basisCommitted to empowering themselves and others to solve their own problemsResponds appropriately and effectively to the diversity of co-workers, customers and stakeholdersOther duties as assigned by Manager Knowledge And Skills Strong attention to detail and organizationExcellent customer service skillsAbility to handle multiple projects and priorities in a professional mannerExcellent oral and written communication skillsAbility to interact with all levels of personnel and families and child care providersSelf-starter and proactive approach in resolving problems and issuesDemonstrated exemplary customer service, networking and interpersonal skillsExperience and proficiency as a team playerProficiency on computer hardware and software programs used by ELC of Duval Education And Experience High School Diploma required; Associates degree preferredExperience in social work, children’s or educational advocacy and/or educational and DCF standards for VPK and child/early learning care preferred LICENSES AND CERTIFICATIONS: Valid Driver’s License Environmental Conditions Primarily works in an office setting, able to sit for extended time.Travel required for meetings, training and visibility events.Some nights and weekends for trainings and special events.Some bending and stooping.Able to lift 30 lbs.