Referral & Resource Specialist

Location: Candidates must reside in Massachusetts, New Hampshire, Connecticut, Rhode Island, or New York.

About the role

A proud member of the Elevance Health family of companies, Carelon Behavioral Health uses our powerful combination of experience, expertise, dedication, and compassion to see what's possible and what's better. This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy.

We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems, and a deep understanding of the factors that impact a person’s experiences in the mental health system, including but not limited to, race, ethnicity, gender identity, sexual orientation, language proficiency, religion, disability status, socioeconomic status, criminogenic risk, and history of trauma.

This is a 24-hour call center, open 365 days a year, with varied 1st, 2nd, and 3rd shifts including weekends. Training is Monday-Friday, 10am-6pm EST.

Responsibilities

• For the MA Behavioral Health Helpline, take inbound calls, texts, and chats from individuals who may be in crisis.
• Perform safety screenings and assessments to discern presence and acuity of risk to the individual or others.
• Use information provided by the caller and obtained during screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
• Complete appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provide linkage follow-up as directed to assure the individual accessed services.
• Coordinate with other agencies, organizations, and individuals to ensure optimal use of resources, services, and natural support systems.
• Ensure compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience, including screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.

Qualifications

• BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.
• Call center experience preferred.
• Suicide and/or crisis line support experience preferred.
• Bilingual candidates preferred.

Pay

For candidates working in New York and Massachusetts, the salary range for this specific position is $24.27/hr to $41.60/hr. The salary offered is based on a number of legitimate, non-discriminatory factors set by the Company.

Benefits

• Comprehensive benefits package, including medical, dental, vision, short and long-term disability benefits, and 401(k) contribution with company match.
• Incentive and recognition programs.
• Equity stock purchase plan.
• Paid holidays and Paid Time Off (PTO).
• Life insurance, wellness programs, and financial education resources.