Specialist, Client Support

About the role

This is a client-facing role within S&P Global’s Service Delivery team, part of the Managed Data Services organization. Candidates must have a successful track record of delivering results in a fast-paced environment, excellent communication skills, and the willingness to contribute to process improvement projects. Significant iLevel experience is preferred.

About the team

S&P Global’s Service Delivery team oversees a range of functions to facilitate the delivery of superior service, leveraging consistent processes and tools to proactively monitor service delivery, take ownership of critical incidents and escalations, coordinate with resolution parties, and establish effective communications between clients and subject-matter experts. The Service Delivery team is a critical component of the Managed Data Services team.

Responsibilities

• Consult with venture capital/private equity clients to match portfolio monitoring and financial reporting offerings to their needs.
• Assist with the onboarding of new clients to the platform, often taking a hands-on role throughout the process.
• Focus on consulting with clients to make reporting as “sticky” as possible.
• Build robust Excel reports that are integrated with the platform.
• Complete other client projects on an as-needed basis.
• Demonstrate strong proficiency in Microsoft Word, Excel, and PowerPoint, with the motivation to learn new applications.

Requirements

• A strong understanding of financial analysis and reporting.
• Strong knowledge of Microsoft Excel and a conceptual understanding of the SaaS business model.
• Excellent verbal and written communication skills.
• The ability to work independently in an efficient and responsible manner.
• Extreme attention to detail and an ability to document processes.
• Experience working effectively with others in a team setting while under the pressure of deadlines.
• Willingness to work long hours at critical times (e.g., quarterly reporting) based on need.
• A positive attitude is required.

Qualifications

• A 4-year degree from an accredited college or university is required.
• Degrees in mathematics, accounting, or finance are strongly preferred.
• Experience with the proprietary software iLevel is desirable.

Pay

For US candidates, the anticipated base salary range for this position is $53,084 to $79,417. Final base salary will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan.