Client Services & Support Specialist

Salary: \$15.15 - \$19.07 per hour, non-exempt, full-time (40 hours per week).

About the role

The Client Services & Support Specialist serves as the first point of contact for clients, visitors, and staff, representing the Tucson Indian Center with warmth, professionalism, and cultural sensitivity. This role is essential to maintaining a welcoming, respectful, and service-oriented environment. The position requires excellent communication skills, the ability to multitask in a fast-paced setting, and a strong commitment to customer service and confidentiality.

Responsibilities

• Greet all clients, visitors, and vendors in a courteous and professional manner.
• Manage the main phone line, screen and route incoming calls, and respond to voicemail in a timely and professional manner.
• Maintain a clean, organized, and welcoming reception area and lobby.
• Manage sign-in procedures for clients, patients, vendors, and visitors entering the Center.
• Receive, document, and distribute incoming mail and deliveries; prepare and process outgoing mail as needed.
• Assist clients with intake forms, verifying documents, and referrals to appropriate departments.
• Monitor and record Food and Diaper Bank inventory; maintain accurate distribution logs and coordinate reordering needs.
• Pick up food and diaper donations from partnering agencies and transport them back to the Center.
• Maintain office supply inventory and coordinate replenishment with vendors.
• Respond to general inquiries in person and by phone with professionalism, cultural awareness, and confidentiality.
• Uphold TIC’s professional appearance standards and core values in all interactions.
• Maintain strict confidentiality of client information and comply with HIPAA regulations.
• Support safety and emergency procedures in the front office area.
• Provide administrative and operational support to grant-funded service departments across the Center.
• Work independently and as part of a team in a fast-paced environment.
• Perform other related duties as assigned to support overall operations.

Requirements

• High school diploma or equivalent required; associate degree or higher in a related field preferred.
• Minimum of 1–2 years of experience in a customer service, administrative, or front-desk role.
• Valid Arizona Driver’s License.
• Must pass Driver Insurance Carriers requirements.
• Must obtain HIPAA certification within 2 weeks of hire.
• Must obtain certifications in Cardio Pulmonary Resuscitation (CPR), Automated External Defibrillator (AED), and First Aid within 3 months of hire.
• Must pass Arizona DPS Fingerprint Clearance (Class I & II).
• Must pass and submit to periodic/random drug testing.

Skills

• Excellent customer service orientation with strong verbal communication skills.
• Proficiency with multi-line phone systems, standard office equipment, and office productivity software (Microsoft Office Suite, Google, Webex, MS Teams).
• Professional appearance and demeanor appropriate for a client-facing role.
• Ability to multitask effectively and remain calm under pressure in a busy office setting.
• Dependable and punctual, with strong time management and organizational skills.
• High attention to detail, accuracy, and recordkeeping.
• Ability to maintain confidentiality and professionalism in handling sensitive information.
• Experience working with diverse populations, preferably including Native American communities.
• Bilingual skills (English/Spanish or English/Native Language) preferred but not required.

Working Conditions

Exposure to communicable diseases, including COVID-19, and potential contact with blood.