Client Support Specialist

Responsibilities

• Serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more.
• Carry the weight of ADP's service reputation and client satisfaction in your hands.
• Work independently or as a team as a consultant servicing ADP's products/technology.
• Use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions.
• Take the initiative to seek answers, solutions, and positive outcomes.
• Build relationships with clients using the phone, email, and/or chat, striving to exceed client expectations in every interaction.
• Leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value.
• Take client input and turn it into recommendations for your leaders on best practices and solutions training.
• Adequately organize yourself to deal with a high volume of inbound calls, adhering to a daily schedule.

Qualifications

• 3 - 5 years of experience working in client service/customer service environment or systems integration environment.
• You can work overtime hours during peak seasons.
• A college degree is great but not required.

What You'll Love Working Here

We can be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.

Continuously learn through ongoing training, development, and mentorship opportunities.

Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.