Client Support Specialist

About the role

Novra Corp needs a Client Support Specialist who can make customer resolution dependable across strategic marketing, communications, campaigns, research, content, client coordination, and execution. The role focuses on client support specialized execution within strategic marketing operations, ensuring incomplete information is surfaced before it becomes downstream rework.

Good work in this role is measured by increased reliability in customer resolution and the proactive identification of repeated failure points before they impact customers, partners, or teammates.

Working Strengths

• Use Client Support Specialist Execution and Quality Assurance confidently in strategic marketing operations.
• Apply Client Communication without losing track of exceptions, owners, or deadlines tied to client support execution.
• Document Client Support Specialist Workflow decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around Customer Support, especially when escalation is required instead of assumption.

Responsibilities

• Maintain the Client Support Specialist workflow by helping the team escalate complex cases with sufficient context for the next owner.
• Track the Client Support Specialist workflow by handling assigned customer or client requests.
• Own the Client Support Specialist workflow by reviewing available case history before responding.
• Coordinate the Client Support Specialist workflow by resolving routine issues within approved authority.
• Review the Client Support Specialist workflow by documenting commitments and next actions.

Pay

Base salary: $38,000–$52,000 per year.

Schedule

Full-time, 100% remote within the United States.