Client Support Specialist

About the role

The Client Support Specialist at Sparkbit360 improves customer resolution while supporting marketing and public-relations strategy, campaigns, content, brand storytelling, creative execution, client service, and performance insight. This role focuses on client support specialized execution within brand campaign operations, ensuring visibility of owners, evidence, and next actions.

What Helps You Succeed

• Use Case Documentation and Client Support Specialized Execution confidently when carrying out client support tasks within brand campaign operations.
• Apply Multichannel Support without losing track of exceptions, owners, or deadlines tied to client support execution.
• Document Creative Client Coordination decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around Case Management, especially when escalation is required instead of assumption.

Responsibilities

• Coordinate the Client Support Specialist workflow by handling assigned customer or client requests.
• Review available case history before responding to ensure informed support.
• Maintain workflow by resolving routine issues within approved authority.
• Track and document commitments and next actions for clarity and accountability.
• Own the escalation process for complex cases, providing enough context for the next owner.

Working Standard

Quality is visible when customer resolution is accurate enough for others to act on, and unresolved items are documented rather than guessed. This is measured through client support specialized execution within brand campaign operations.

Pay

Base salary: $38,000–$52,000 per year.

Schedule

Full-time, 100% remote within the United States.