Client Services Support Specialist

About the role

Treasury Client Services Support Specialist in the Treasury Services Department, located onsite at BancFirst Tower, 100 N. Broadway, Oklahoma City, OK 73102. Full‑time position (8:30 a.m. to 5:30 p.m., Monday‑Friday). BancFirst is a $13 billion bank serving sixty Oklahoma communities, committed to hometown service and statewide strength, offering employees excellent benefits and a learning environment for continuous skill development.

Responsibilities

• Deliver high‑quality, extraordinary customer service to internal and external clients via phone, email, or virtual appointments.
• Resolve technical issues, address product functionality inquiries, and conduct training assessments.
• Handle highly sensitive interactions involving confidential matters.
• Maintain a business‑professional image, phone presence, and demeanor at all times to achieve client satisfaction and retention while following policies, procedures, and federal regulations.
• Successfully satisfy the initial request and identify any additional Treasury services needs uncovered during the interaction.
• Communicate relevant information to the client’s Treasury Management Officer for follow‑up.
• Utilize critical thinking, listening, and written/verbal communication skills in a fast‑paced environment.

Requirements

• Proficiency with Microsoft Office and the ability to quickly learn banking software applications.
• Ability to perform in a highly sensitive environment, handle confidential matters, multitask, and meet deadlines.
• Work well individually and as part of a team while maintaining a positive attitude.
• Demonstrate a business‑professional image and demeanor.
• Outstanding listening and communication skills, both written and verbal.
• Possess critical thinking skills.
• Excellent work ethic.

Preferred Skills

• Knowledge of general banking and Treasury Management products and services.
• Bachelor’s degree or equivalent work experience.

Physical Requirements

• Constant use of computer screens.
• Ability to operate a computer keyboard, use hand/finger to handle or feel, reach with hands and arms, and talk, see, or hear.
• Intermittently standing, stooping, bending at the waist, walking, kneeling, or crouching.
• Ability to sit and/or stand for long periods during the workday.
• Long periods of typing and repetitive motion.
• Ability to lift and/or move and carry up to 10 pounds.

Schedule

Full Time: 8:30 a.m. to 5:30 p.m., Monday‑Friday.