Chief Operating Officer, Toptracer

Key Responsibilities

• Own end-to-end accountability for Toptracer’s technology ecosystem, including hardware, embedded systems, software platforms, integrations, and infrastructure.
• Ensure industry-leading system uptime, performance, and scalability across all global installations.
• Establish clear reliability standards, escalation paths, and accountability across engineering operations, TechOps, and support teams.
• Lead global operations across installation, deployment, service, and ongoing customer support in North America, EMEA, APAC, and ROW.
• Ensure Toptracer can scale installs and service capacity without creating revenue risk, customer dissatisfaction, or operational bottlenecks as demand accelerates.
• Serve as the number-one executive owner of customer service outcomes.
• Build and lead a world-class, globally consistent support organization focused on speed, quality, and proactive issue resolution.
• Oversee global supply chain strategy, manufacturing coordination, vendor management, inventory planning, and logistics for Toptracer hardware.
• Ensure the supply chain can support growth, international expansion, and new product introductions while maintaining quality, cost discipline, and predictable delivery timelines.
• Design and execute an operating model capable of supporting a two-times revenue increase over three years without sacrificing service quality or system stability.
• Introduce disciplined operating rhythms, KPIs, and cross-functional planning processes that align technology, operations, sales, and customer success.
• Partner closely with Finance and the President & General Manager to balance growth investments with profitability and operational leverage.
• Build, lead, and develop a high-performing global organization across technology operations, customer support, and supply chain.
• Clarify ownership, decision rights, and accountability.
• Develop leadership depth and succession to support long-term scalability and resilience.

Success Measures

• System uptime and platform reliability.
• Customer satisfaction, support responsiveness, and renewal performance.
• Installation speed and global execution consistency.
• The ability to scale operations in line with revenue growth.
• The strength, engagement, and retention of the global operations and technology teams.

Ideal Background & Experience

• Senior operational or technology leadership experience in a global B2B technology, SaaS-plus-hardware, or platform-based business.
• Direct accountability for system uptime and customer-facing technology performance.
• Experience scaling operations across multiple regions.
• A strong understanding of hardware and software integration, global supply chains, and service delivery models.
• A proven ability to build disciplined, metrics-driven operating organizations.
• Comfort operating in fast-growth, performance-driven environments.

Benefits

Free Play & 1/2 price food!

Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify.

View team member benefits here.

ADA

Topgolf is committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics.

EEO Statement

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.