Chief Operating Officer

Essential Duties And Responsibilities

• Runs the day-to-day business: Drive execution across all departments and ensure operational excellence in every channel.
• Drives accountability: Establish clear metrics, responsibilities, and performance management across the leadership team.
• Harmonizes the leadership team: Build trust, alignment, and collaboration between leaders and departments.
• Prioritizes and executes the vision: Translate the company’s strategic goals into short- and medium-term objectives with measurable outcomes.
• Delivers P&L results: Manage budgets, forecasts, and cost control to achieve profitable growth.

Leadership, Culture & Strategy

• Lead, coach, and develop the senior leadership team; ensure “Right People, Right Seats” alignment.
• Promote O&H’s family values and mission while professionalizing systems and processes for scale.
• Foster a culture of accountability, continuous improvement, and team collaboration.
• Serve as a bridge between ownership’s vision and the leadership team’s execution.
• Translate strategic priorities into annual and quarterly objectives.
• Serve as a trusted advisor to ownership, balancing legacy culture with forward-thinking execution.
• Support succession planning and leadership development at all levels.

Operational Excellence

• Oversee bakery production, warehousing, and fulfillment operations to ensure quality, safety, and efficiency.
• Develop and monitor key performance indicators (KPIs) to ensure accountability and progress.
• Ensure operational readiness and scalability across all channels: wholesale, e-commerce, catalog, and retail.
• Implement systems and processes that support scale, compliance, and innovation.
• Manage operational budgets and work closely with the Controller on financial planning and cost control.
• Support store-level execution and operational consistency through scalable systems for staffing, training, merchandising, and service.

Commercial & Customer Operations

• Ensure seamless, high-quality customer experience across retail, ecommerce, catalog, and wholesale channels.
• Partner with IT, Finance and Sales & Marketing to integrate systems and automation that improve efficiency, scalability, and visibility across the customer journey.
• Leverage data, analytics, and reporting to inform operational and commercial decision-making.
• Champion cross-departmental communication and collaboration to ensure alignment between operations, sales, marketing, and fulfillment.
• Maintain a close partnership with leadership to honor O&H’s heritage while advancing innovation and continuous improvement.