Chief Operating Officer
NJ Department of Banking and Insurance · Trenton, NJ · 2 mo ago
HybridManagementFull-time
Responsibilities
- Lead the Department-wide operational transformation and modernization initiative, partnering closely with the Commissioner and Chief of Staff.
- Includes: setting strategic operational direction, establishing process governance, determining sequence of initiatives and driving adoption of new ways of working.
- Own the full cycle from design to completion – including planning, buy-in, implementation, training, feedback loops, measurement – and be responsible for delivering outcomes.
- Develop enterprise performance metrics, dashboards, and data-driven management practices to ensure modernization efforts deliver measurable results.
- Serve as strategic partner to Commissioner and other senior leaders in operational planning for the organization, including annual budgeting process.
- Oversee day-to-day management of functional units: Fiscal, IT, Innovation
- Establish performance metrics, reporting structures, and governance frameworks across all operational functions on COO team.
- For other divisions across the Department, help leadership ensure appropriate governance standards and performance expectations to deliver on organizational objectives.
- Spearhead deliberations on use of AI within the Department – risks, opportunities, guardrails, industry issues.
Qualifications
- 20 years’ experience.
- Demonstrated ability to lead major operational transformation across an organization and to manage diverse functions within complex environments, such as highly regulated industries and government agencies.
- Prior experience leading union workforce strongly preferred.