Chief Operating Officer

Strategic Execution & Enterprise Performance

• Partner with the President/CEO to translate the organization's vision and strategic plan into clear, measurable departmental goals and key performance indicators (KPIs).
• Develop and implement robust performance management systems across all departments, including regular tracking, reporting, and analysis of KPIs.
• Oversee the development of annual operating budgets for each department, ensuring alignment with strategic priorities and fiscal responsibility.
• Lead the implementation of change management initiatives to improve organizational effectiveness and efficiency.
• Drive a culture of accountability and data-driven decision-making throughout the organization.
• Oversee day-to-day operations across all organizational entities, including property management, maintenance, resident services, development, and administrative support services.
• Ensure seamless coordination and collaboration between departments and entities to maximize organizational effectiveness.
• Drive operational efficiency through standardization, process improvement, and technology adoption.
• Provide executive oversight for real estate development projects, ensuring adherence to schedules, budgets, and quality standards.
• Provide leadership and mentorship to the senior management team, fostering a high-performing and collaborative environment.
• Cultivate a positive and inclusive organizational culture that values innovation, continuous improvement, and resident-centric service.
• Promote effective communication and information sharing across departments and organizational entities.
• Ensure organizational compliance with HUD regulations, federal/state laws, and program requirements.
• Oversee agency-wide risk management strategies and internal controls.
• Monitor and address regulatory changes that impact organizational operations.
• Collaborate with legal counsel on regulatory matters, contracts, and risk mitigation.
• Lead emergency preparedness and business continuity planning.

Education & Experience

• Master's degree in Business Administration, Public Administration, Real Estate, or related field.
• Minimum of 10 years of progressive leadership experience in affordable housing, real estate, or related industries.
• At least 5 years of executive-level experience, preferably in public housing or affordable housing organizations.
• Demonstrated success in managing complex operations with multiple business lines.
• Experience working with governmental agencies, particularly HUD-funded programs.
• Understanding of LIHTC, RAD, and other affordable housing financing mechanisms.
• Strategic Thinking & Execution: Ability to translate strategic vision into actionable operational plans and drive results.
• Performance Management: Expertise in developing and implementing performance management systems, KPIs, and data analysis.
• Operational Excellence: Strong understanding of operational best practices and a commitment to continuous improvement.
• Financial Management: Proven ability to manage budgets, analyze financial data, and ensure fiscal responsibility.
• Leadership & Collaboration: Exceptional leadership skills with the ability to build high-performing teams and foster collaboration.
• Communication & Interpersonal Skills: Excellent written and verbal communication skills and the ability to build strong relationships with diverse stakeholders.
• Commitment to Mission: Passion for Elm City Communities’ mission and a dedication to serving the residents of New Haven.

Why Join Us

• We offer a competitive salary, excellent benefits, and the opportunity to work in a mission-driven environment that’s shaping the future of housing in New Haven.
• You’ll also have room to grow professionally and help lead an organization committed to equity, innovation, and community.

Salary

Annual salary is $175,000 - $225,000, or commensurate with experience.

To Apply

Elm City has exclusively retained Impact Search Advisors by Nonprofit HR to assist in the recruitment efforts for this role. For consideration, interested candidates should submit a completed application, resume, and cover letter. Your cover letter must address your experience and qualifications as aligned with the needs of the organization, as well as your specific interest in Elm City Communities. Interested individuals are encouraged to apply immediately.

Please visit: elmcitycommunities.org for more information about the organization.