Chief Operating Officer

Position Overview

We are seeking an experienced, strategic, and execution-focused Chief Operating Officer (COO) to lead operational excellence across a fast-growing promotional products organization.

Key Responsibilities

• Provide leadership across Warehouse, E-commerce, Procurement, and Accounting teams.
• Own operational P&L performance and drive margin optimization.
• Align operational strategies with overall business growth objectives.
• Recruit, develop, and mentor operational leaders while building scalable teams.
• Foster a culture of accountability, innovation, ownership, and operational excellence.
• Establish, monitor, and improve KPIs and OKRs across departments.
• Oversee global vendor relationships, sourcing strategies, and rebate programs.
• Manage third-party logistics (3PL) partners and warehouse operations.
• Develop contingency plans and operational risk mitigation strategies.
• Present operational updates, metrics, and recommendations directly to executive leadership.
• Partner with Finance on budgeting, forecasting, pricing strategies, and cost management.

Technology & Process Improvement

• Oversee and optimize business systems, including ERP, WMS, OMS, and e-commerce platforms.
• Drive automation and process improvements to enhance operational efficiency and scalability.
• Improve reporting, operational analytics, and data visibility across all departments.
• Lead digital transformation initiatives and technology implementation projects.
• Manage ERP upgrades, integrations, and system enhancements.

Qualifications

• Minimum of 5 years of warehouse leadership experience, including pick/pack, kitting, and packaging operations.
• Senior leadership experience managing procurement, logistics, warehouse, and e-commerce teams within a promotional products or similar distribution environment.
• Proven track record of scaling operational infrastructure in a growing organization.
• Strong experience implementing and managing cloud-based business systems such as NetSuite, Oracle, or Salesforce.
• Experience implementing or managing an internal Order Management System (OMS).
• Strong financial acumen with ownership of P&L, budgeting, forecasting, pricing strategy, operational cost control, cash flow management, and profitability improvement.
• Excellent leadership, communication, and strategic planning skills.

Compensation & Benefits

• Competitive executive base salary plus performance bonus.
• Equity participation opportunity.
• Health, dental, and vision insurance.
• 401(k) plan.
• Opportunity to lead company-wide operational growth with future executive advancement potential.

Work Arrangement

Hybrid: 3 days onsite and 2 days remote.