Chief Operating Officer

About the role

The Chief Operating Officer (COO) serves as a key member of the executive leadership team at Open Health Care Clinic. Reporting to the CEO and partnering closely with the executive team, the COO brings operational discipline, sound judgment, and people-centered leadership to an organization in an active phase of growth.

Responsibilities

• Operational Leadership: Responsible for the comprehensive oversight, integration, and performance of OHCC operations including the following departments and programs: Medical, Dental, Behavioral Health, School-Based Clinics, Mobile Clinics, Housing, Case Management, Call Center, Referrals and Medical Records, Front Desk and Eligibility, Quality, Grant Management, and Strategic Planning.
• Quality & Performance Improvement: Design, implement, and monitor quality assurance and performance improvement initiatives across all operational areas, using data-driven approaches to achieve measurable outcomes.
• Compliance: Ensure ongoing compliance with all relevant HRSA, CMS, FTCA, and other applicable regulations and standards. Prepare for and participate in regulatory site visits, audits, and surveys.
• Resource Management: Direct resource management to maximize operational efficiency, including facilities, equipment, supplies, information technology, and staffing.
• Staff Leadership & Development: Supervise, mentor, and support management, and other operational staff. Promote continuous learning, professional development, and a culture of accountability and collaboration. Hold direct reports accountable for clear expectations and consistent follow-through, build collaboration across departments, and develop the management bench to strengthen internal succession.
• Financial Stewardship: Partner with the Chief Financial Officer (CFO) to develop and monitor budgets, control expenses, and participate in financial planning to ensure the fiscal sustainability of the health center.
• Patient Experience: Champion a patient-centered approach by developing initiatives to improve access, reduce wait times, and ensure high standards of service, satisfaction, and safety for all patients.
• Process Optimization: Analyze workflows, implement process improvements, and leverage technology to streamline operations, enhance productivity, and minimize waste.
• Risk Management: Identify operational risks and develop strategies, policies, and procedures to mitigate potential threats to patients, staff, and the organization.
• Service Delivery: Provides ongoing evaluation and improvement of service delivery, ensuring regulatory and contractual compliance, and supports the mission and strategic goals of OHCC.

Qualifications

• Bachelor’s degree in healthcare administration, public health, business administration, or a related field required; Master’s degree preferred.
• Senior, progressively responsible leadership experience in healthcare operations, with demonstrated oversight of multi-site or complex service delivery; strong background in clinical operations or prior clinical experience preferred to support effective integration of clinical quality, workflow design, and patient care delivery.
• Demonstrated knowledge of HRSA requirements, FQHC regulations, and principles of community-based healthcare delivery.
• Strong business, financial, and operational acumen, with proven abilities in strategic planning, budgeting, and project management.

Skills

• Strategic planning and implementation.
• Project management.
• Leadership and team management.
• Quality assurance and performance improvement.
• Compliance and regulatory adherence.
• Financial stewardship and budgeting.
• Process optimization and workflow design.
• Risk management and mitigation.
• Customer service and patient satisfaction.