Chief Operating Officer

About the role

The Chief Operating Officer (COO) will lead end-to-end business operations across a growing, multi-functional organization. This role will drive operational excellence, build scalable infrastructure, lead cross-functional teams, and position the organization for significant future growth and expansion.

Responsibilities

• Lead end-to-end business operations across a growing, multi-functional organization.
• Develop and implement operational strategies that improve efficiency, accountability, and scalability.
• Drive process improvement initiatives and establish performance metrics across teams.
• Build, mentor, and develop high-performing operational leadership teams.
• Partner closely with executive leadership to support strategic growth initiatives and organizational objectives.
• Lead operational readiness for expansion into new markets and regions.
• Oversee vendor relationships, contract negotiations, and operational partnerships.
• Champion the adoption of emerging technologies and AI-driven solutions to improve operational effectiveness.
• Establish KPIs, reporting frameworks, and accountability measures to drive business performance.
• Ensure operational excellence while maintaining a strong culture and exceptional client experience.
• Manage operational budgets, forecasting, resource allocation, and profitability initiatives.
• Collaborate cross-functionally with Sales, Finance, Marketing, Client Services, and Production teams.

Requirements

• 10+ years of senior-level operations leadership experience.
• Bachelor's degree required; advanced degree preferred.
• Experience leading large, cross-functional teams and driving organizational transformation.
• Demonstrated P&L ownership and financial leadership experience.
• Proven success scaling operations across multiple locations, business units, or geographies.
• Experience implementing operational processes, performance management frameworks, and continuous improvement initiatives.
• Working knowledge of AI tools and enthusiasm for leveraging technology to improve business operations.
• Experience within events, experiential marketing, entertainment, production, hospitality, or other complex service environments preferred.

Qualifications

• Exceptional leadership skills and ability to inspire and motivate teams.
• Strong strategic thinking and ability to translate strategy into actionable plans.
• Excellent communication and interpersonal skills to work effectively with all levels of the organization.
• Ability to manage multiple priorities and adapt to changing circumstances.
• Proven ability to build and lead high-performing teams.
• Experience in managing complex projects and overseeing cross-functional teams.
• Strong analytical and problem-solving skills.

Skills

• Strategic planning and execution.
• Operational leadership and management.
• Financial management and budgeting.
• Process improvement and automation.
• Technology implementation and adoption.
• Team building and development.
• Client relationship management.
• Strategic partnership management.

Benefits

• Medical, dental, and vision benefits.
• Company 401(k) retirement plan.

Pay

$180k-$200k base salary + bonus

Schedule

Hybrid

Title

Chief Operating Officer (COO)

Location

Nashville, TN

Type of Role

Direct Hire