Chief Human Resources Officer (CHRO)
About the role
The role of Chief Human Resources Officer (CHRO) supports the strategic HR capability to sustain and accelerate growth for a privately held, multi-site retail services business operating across Texas. The CHRO will provide senior-level strategy, compliance expertise, and systems leadership to the organization.
Responsibilities
Develop and own a comprehensive HR strategy aligned with the company's rapid growth agenda and expanding store footprint.
Serve as a trusted strategic advisor to senior leadership and ownership on workforce planning, organizational design, and labor trends.
Provide clear, confident, and proactive guidance on employment law, regulatory change, and compliance obligations before issues arise.
Lead the development, documentation, and rollout of HR policies and procedures from the ground up across all locations.
Redesign and rebuild the company's hiring and onboarding processes.
Lead high-volume recruitment strategy for frontline, supervisory, and management roles across multiple Texas locations.
Develop retention programs tailored to the realities of high-volume retail, convenience, and food service environments.
Assess and recommend consolidation of HR, payroll, and onboarding systems, providing confident guidance on platform selection and implementation.
Oversee accurate and timely payroll processing across all locations, and improve timecard and labor reporting workflows.
Introduce people analytics capabilities to improve visibility into retention, absenteeism, labor productivity, and workforce planning.
Ensure full compliance with Texas and federal employment law including FLSA, OSHA, Texas Workforce Commission requirements, wage and hour regulations, and at-will employment practices.
Lead employee relations, including investigations, conflict resolution, unemployment claims, workers' compensation, and leave administration.
Review, redline, and advise on employment-related contracts, reducing reliance on external legal counsel for routine matters.
Design and implement training programs covering customer service, operations, safety, and leadership readiness.
Design and implement performance incentive and bonus programs.
Requirements
- Bachelor's degree in Human Resources, Business Administration, or a related discipline.
- 15 or more years of progressive HR experience, including significant time at an executive or enterprise leadership level.
- SHRM-SCP, SPHR, or equivalent professional HR certification.
- Experience in high-growth, privately-held, or entrepreneurial business environments.
- Direct experience in the retail, convenience store, travel center, or multi-site fuel sector.
- Demonstrated track record of building and implementing HR policies, systems, and processes from the ground up.
- Deep, current knowledge of Texas and federal employment law, including FLSA, OSHA, TWC requirements, and at-will employment.
- Hands-on experience with multiple HR and payroll platforms, with the ability to evaluate and recommend systems confidently.
- Strong background supporting large hourly and frontline workforces in retail, convenience, hospitality, food service, or similar environments.
Qualifications
- Master's degree in HR Management, Business Administration, or a related field.
- Familiarity with HR and payroll platforms (Paychex, ADP Workforce Now, Paycom, Workday, Paycor, Success Factors etc).
- Experience partnering with legal counsel and agencies on HR and employment matters.
- Background in multi-location retail or food service with a distributed hourly workforce.
Skills
- Strategic thinking and execution.
- Compliance and regulatory knowledge.
- Systems and process development.
- Talent acquisition and retention.
- People analytics and data-driven decision making.
- Employee relations and conflict resolution.
- Compensation and benefits design.
- Training and development.
- Leadership and team management.
Benefits
- Base Salary: $145,000 to $185,000 - dependent on experience.
- Discretionary Performance Incentive.
- Healthcare benefits provided.