CHRO - Chief Human Resources Officer

Role Summary

The CHRO is a senior HR executive responsible for leading a high-performing, data-driven human resources function across a complex, multi-site organization. The role is accountable for strengthening workforce stability, employee engagement, talent acquisition, talent development, retention, and HR operations in support of the organization’s mission and operational goals.

Core Responsibilities

• HR Operations & Execution
  Lead end-to-end HR service delivery across 22 sites and departments. Ensure consistency, quality, and responsiveness across employee relations, performance management, time and attendance practices, leave administration, benefits coordination, and related HR functions. Streamline HR processes and strengthen accountability across HR and operational leadership.

• Talent, Retention & Workforce Stability
  Lead organization-wide strategies focused on workforce stability, employee engagement, retention, and talent development. Identify and address drivers of turnover and workforce instability. Oversee Talent Acquisition, onboarding, and retention strategies to strengthen workforce stability, hiring outcomes, and employee experience across the organization.

• HRBP Leadership & Field Integration
  Directly lead and develop the HRBP function as true business partners and field operators. Ensure HRBPs are actively engaged with site operations and addressing issues in real time. Establish clear expectations regarding case management, escalation protocols, communication standards, operational consultation, and manager support.

• Workforce Analytics & Board Reporting
  Own HR data, workforce metrics, and reporting with a focus on accuracy, consistency, and decision usefulness. Deliver regular workforce reporting and executive summaries related to turnover, workforce stability, hiring trends, employee relations activity, and organizational risk indicators. Identify workforce trends and operational risks and provide practical recommendations to executive leadership and the Board.

• Compliance, Risk & Employee Relations
  Ensure HR practices remain compliant with all applicable federal, state, and local employment laws and regulations. Oversee high-risk investigations and ensure defensible, well-documented outcomes. Establish and maintain clear escalation protocols and risk classification standards. Partner closely with Legal on sensitive employee relations and compliance matters.

• Systems, Process Discipline & Data Integrity
  Oversee HR systems and technology platforms (e.g., UKG, HRIS). Ensure accurate employee data, reliable workforce reporting, and clean organizational structures. Strengthen workflow discipline related to approvals, documentation, and use of systems of record. Drive adoption and accountability across managers and departments.

• Manager Enablement, Training & Accountability
  Build a clear and consistent management framework across programs, sites, and administrative functions. Develop and implement practical manager training focused on core supervisory responsibilities, including performance management, employee relations, communication, accountability, documentation, and workforce management practices. Create tools, templates, and guidance that help managers address issues early, fairly, and consistently.

Qualifications

• 10–15+ years of progressive HR leadership experience

• Proven success leading HR functions in complex, multi-site organizations

• Demonstrated experience in HR operations, workforce analytics, employee relations, compliance, organizational development, and workforce strategy

• Experience managing HRBP or field-based HR teams

• Strong command of HR systems and workforce technologies (UKG or similar platforms)

Preferred Experience:

• Experience in nonprofit, human services, healthcare, or similarly regulated environments

• Experience in unionized environments

• Experience supporting large frontline workforces

• Experience developing manager training, supervisory tools, or leadership development programs

Leadership Profile:

• Operational and hands-on

• Strategic and solutions-oriented

• Data-driven and analytically strong

• Professional, fair, and consistent in judgment

• Calm under pressure and responsive in fast-paced environments

• Collaborative across functions and levels of leadership

• Strong communicator with sound executive presence

• Detail-oriented with strong follow-through

• Able to lead organizational change and drive adoption across complex teams