Chicago Event Facilitator

Job Description

Welcome to Puppy Sphere, a high-growth startup dedicated to wellness through puppy therapy. Our mission is to connect people in welcoming spaces where the gentle power of puppies enhances their daily lives. We've grown to serve over 400,000 people worldwide, partnering with major brands like the NBA, TikTok, and Google.

Job Responsibilities

• Event Operations: Set up the studio and puppy area at the start of each shift, ensuring everything is clean, organized, and ready for guests and pups.
• Care for Puppies: Support the care of puppies throughout the day, including cleaning, providing water/food as needed, and ensuring their comfort and wellbeing.
• Set Up Decor: Assist with setting up themed decor for events when required.
• Welcome and Check In: Welcome and check in guests, creating a warm, friendly, and well-organized arrival experience.
• Conduct Briefings: Conduct welcome briefings throughout the shift, setting expectations and creating a positive, engaging start to each class.
• Maintain Environment: Maintain a clean and safe environment by managing puppy clean-ups during and between classes.
• Monitor Wellbeing: Actively monitor puppy wellbeing and guide guests on appropriate handling to ensure a safe and positive experience for everyone.
• High-Quality Experience: Deliver a high-quality wellness experience by being present, attentive, and responsive to guest needs throughout the event.
• Organize Spaces: Maintain cleanliness and organization across all areas of the studio, including the puppy space, beverage station, and common areas.
• Smooth Transitions: Support smooth transitions between classes, ensuring spaces are reset quickly and efficiently.
• Teamwork: Work closely with the wider team to ensure smooth event delivery, proactively identifying and resolving issues as they arise.
• Community Building: Help build a strong sense of community by creating moments that keep guests coming back.
• Adaptability: Embrace change and support the implementation of new processes and initiatives, helping ensure they land smoothly onsite.
• Concern Escalation: Escalate any concerns relating to guest experience, team dynamics, or puppy wellbeing to supervisors in a timely manner.
• Compliance: Adhere to company policies, safety protocols, and animal welfare guidelines at all times.

Job Requirements

• Experience in the service or hospitality industry is preferred.
• Availability to work weekends (at least one day per week).
• Absolutely must be 18 years of age or older.
• Must be able to lift, carry, push, and pull items weighing up to 30 lbs.
• Must be able to stand and walk for extended periods, including throughout the duration of events.
• Must be able to bend, kneel, crouch, reach, and perform repetitive motions as required during event setup, execution, and breakdown.
• Must be comfortable working with standard cleaning supplies and solutions, following proper safety and handling guidelines.
• Must be able to work in environments with moderate noise levels, animals present, and high guest interaction.
• Must feel comfortable and confident working around puppies, and understand the importance of creating a calm, safe, and positive environment for both guests and pups.

Perks

• Join a fast-growing startup with upward mobility.
• Experience the happiness of working around puppies.
• 4 complimentary puppy yoga classes for you, family and friends.
• 35% discount on individual puppy yoga classes.
• Opportunity to work with celebrity clients and industry giants.

Puppy Sphere Values

• Create happiness.
• Care.
• Adapt.
• Show up.
• Raise the bar.
• Be grateful for your interest in joining the team.