Event Technical Specialist, Audio – Chicago, IL

About the role

The Technical Specialist is responsible for the technical setup and operation of enhanced mid-level production events in a hospitality environment, ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management.

Responsibilities

• Ensures flawlessly executed events through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment.
• Troubleshoots technical issues and resolves problems quickly as they arise.
• Complies with all company security and safety measures, ensuring equipment is secure from theft and/or damage when in use.
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains positive client relationships through effective communication and collaboration with internal teams on event solutions.
• Fosters the hotel/client relationship and understands its importance.
• Creates an atmosphere that develops technical and leadership skills in other employees through mentorship and coaching.
• Develops self as a subject matter expert in a specialty discipline and stays current with technology and industry trends.
• Performs advanced work (pre/during/post event) with operations team members and supervises other technicians during events.
• Assists with proper security, storage, inventory, transportation, and maintenance of equipment, including inventory forecasting.

Requirements

• 3+ years of event technology experience with a specialty in Audio, Lighting, Projection, or Video is required.
• 3-4 years of customer service or hospitality experience is preferred.
• Bachelor’s Degree is preferred.
• External applicants must complete all required training and certifications within 60 days of start date. View technical requirements here.
• Internal applicants must meet all training and certification requirements as determined by Encore’s Global Learning Training Program.
• Ability to interact professionally with a diverse workforce, customer base, and senior-level management.
• Strong customer, client, and coworker interface experience and abilities.
• Valid driver’s license is required for positions that may operate company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

For more information, refer to the Competency Based Talent Management page.

Physical Requirements

• Sitting: 2-3 hours
• Standing: 4-5 hours
• Walking: 4-5 hours
• Stooping: 2-3 hours
• Crawling: 2-3 hours
• Kneeling: 2-3 hours
• Bending: 2-3 hours
• Reaching (above your head): 2-3 hours
• Climbing: 0-1 hours
• Grasping: 4-5 hours

Lifting Requirements:

• 0 - 15 lbs: Continuously*
• 16 - 50 lbs: Frequently*
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Carrying Requirements:

• 0 - 15 lbs: Continuously*
• 16 - 50 lbs: Frequently*
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never

Auditory/Visual Requirements:

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously

Pushing/Pulling Requirements:

• 0 - 15 lbs: Continuously*
• 16 - 50 lbs: Frequently*
• 51 - 100 lbs: Frequently*
• Over 100 lbs: Occasionally

*Activities performed without assistance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is performed in a hotel, convention center, or warehouse environment with moderate exposure to outdoor temperatures, dirt, sand, and/or dust. Conditions vary from moderately quiet to noisy volumes. Team members may use high-end audiovisual equipment and electrical components and may be exposed to heights via lifts and ladders. Work may occur in multiple hotel or venue locations, including irregular hours, on-call status, and weekends or holidays. Team members must adhere to appearance guidelines as defined by Encore.

Pay

Hourly pay range: $25.19 - $32.75. Compensation is determined based on qualifications, location, travel, relevant work experience, and skills. Some positions may be eligible for overtime, bonuses, or incentives.

Benefits

Encore offers comprehensive benefits options for employees and their families. View benefits options here. The company is committed to inclusivity and celebrating individual strengths and differences. Learn more about our culture here.