Event Technical Specialist, Audio - InterContinental Cleveland

About the role

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

Responsibilities

• Equipment Operation
  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
  • Troubleshoots technical issues and resolve problems quickly as they arise.
  • Complies with all Company security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.
• Customer Service
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
  • Understands and fosters the hotel/client relationship.
• Training/Staff Development
  • Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
  • Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
  • Develops self as subject matter expert in discipline of specialty.
  • Stays current with technology and industry trends.
• Event Supervision
  • Performs advanced work (pre/during/post event) with operations team members.
  • Supervises and directs other technicians during an event.
• Equipment Maintenance
  • Affords assistance to team with proper security, storage, inventory, transportation, and maintenance of equipment.
  • Performs inventory and forecasting of equipment needs.

Qualifications

• Bachelor’s Degree is preferred
• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
• 3-4 years of customer service or hospitality experience is preferred.

Skills

• Customer Focus
• Desire to Learn
• Drive Results
• Technical Aptitude
• Responsiveness
• Hospitality

Benefits

To see all benefits available, click here.

Pay

Hourly Pay Range: $22.90 - $29.77

Schedule

Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.