Event Operations Supervisor, Audio Visual - InterContinental Cleveland

Responsibilities

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
• Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and workforce.
• Ensures flowsheets are updated and properly completed.
• Works with team to establish coordinated communications for the management of events.
• Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences).
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encore’s Service Standards and Operational Excellence through the modeling of proper behavior and adherence to Encore procedures.
• Maintains a positive relationship with all clients through effective communication.
• Makes sure events are running smoothly by monitoring events and checking in on customers throughout the day.
• Assists in training technicians on all floor activities.
• Assists in training technicians on the venue’s operational standards and Encore’s service and operational standards.
• Serves as a mentor for new hires by providing guidance and understanding of the technician career journey.
• Models and reinforces a positive working environment centered around company values.
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Performs preventative maintenance on equipment to keep it presentable and in good working condition.
• Leads the team in proper security, storage, transportation, and maintenance of equipment.
• Participates in physical inventory count processes as requested.

Qualifications

• Bachelor’s degree is preferred.
• 3-5 years of customer service or hospitality experience is preferred.
• 3-5 years of audio-visual experience is required.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service
  • Hospitality
  • Ownership
• Do The Right Thing
  • Manages Ambiguity
• Drive Results
  • Directs Work
  • Achieves Goals
• See The Big Picture
  • Financial Acumen
• Value People
  • Buils Effective Teams

Physical Requirements

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours
• Lifting: 0 - 15 lbs: Continuously
  16 - 50 lbs: Frequently
  51 - 100 lbs: Occasionally
  Over 100 lbs: Occasionally
• Carrying: 0 - 15 lbs: Continuously
  16 - 50 lbs: Frequently
  51 - 100 lbs: Occasionally
  Over 100 lbs: Never
• Auditory/Visual Requirements: Close Vision: Continuously
  Distance Vision: Continuously
  Color Vision: Frequently
  Peripheral Vision: Occasionally
  Depth Perception: Frequently
  Hearing: Continuously
• Pushing/Pulling: 0 - 15 lbs: Continuously
  16 - 50 lbs: Frequently
  51 - 100 lbs: Frequently
  Over 100 lbs: Occasionally

Benefits

• Paid Time Off: Vacation Days
  Paid Holidays
  Floating Holidays
  Sick/Personal Days
• Benefits: Premium Recognition Program (CenterStage)
  Performance Incentive Plans (GEI Bonus)
  Employee Referral Program
  Annual Merit
• Training & Development: Classroom/On the Job Training
  Encore University
  Career Pathing.
• Mobility: Relocation
  Global Transfer Opportunities

Pay

• Hourly Pay Range: $18.93 - $24.61