Event Technician, Audio Visual - The Westin Chicago North Shore

About the role

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Strive to exceed the expectations and needs of internal and external customers; maintain positive relationships through effective communication.
• Meet with guests on site to ensure needs are met and equipment setup is working properly.
• Monitor events and check in on customers throughout the day.
• Understand and foster the hotel/client relationship.
• Understand technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handle equipment challenges and changes in a timely and professional manner.
• Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
• Use equipment sheets to determine scheduled equipment for set up and strike.
• Interact with other staff and outside vendors for equipment.
• Increase revenue by utilizing floor up‑selling techniques.
• Work with clients to finalize invoices.
• Complete order entries in Navigator as needed.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• External applicants must complete all required training and certifications within 60 days of start date (see career path at jobs.encoreglobal.com).
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio‑visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members that may operate Company vehicles; additional DOT requirements may apply if applicable.
• Ability to lift 50 lbs.

Skills

• Deliver World Class Service
• Hospitality Ownership
• Do The Right Thing