Event Technician, Audio Visual - The Langham Chicago

We need to output HTML fragment with sections only if real content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content: Position Overview (could be About the role). Key Job Responsibilities (Responsibilities). Job Qualifications (Qualifications). Competencies (Skills). Physical Requirements (maybe part of Requirements? Could be separate but we have no heading for Physical Requirements; we could put under Requirements or maybe a separate section like Requirements includes physical. But we only have allowed headings list; we can choose to include Requirements and put physical requirements there. Also we have Pay info: Hourly Pay Range: $15.64 - $20.33. So we need a Pay section. Benefits: mention "Encore is committed to providing the best benefits options..." and link to view benefits options. That's benefits content. Schedule: mention "Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays." So schedule content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO etc. There's some generic statements like "The above information on this description is not necessarily an exhaustive list..." that's okay to keep? It's substantive? It's a disclaimer; maybe we keep as part of responsibilities? It's not boilerplate but it's generic. Probably keep. We need to use

• for any list of duties/requirements/benefits. So we need to turn responsibilities into list items. Also qualifications list. Competencies list. Benefits maybe list? It's just a sentence with link; could be

  . Physical requirements maybe list? Could be

  but it's a table-like list; we can convert to

  • . Pay: just a sentence;

    . Schedule:

    . We must not create sections with filler like "commensurate with experience". We have actual content. Let's structure:

    About the role

    Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

    Responsibilities

    • Equipment Operation: Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
    • Customer Service: Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship.
    • Technical Ability: Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner.
    • Systems Knowledge: Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed.

    Qualifications

    • High School Diploma required. Associate’s degree is preferred.
    • External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and "career path" or the direct link below https://jobs.encoreglobal.com/en/career-paths
    • Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements.
    • 1 year of customer service or hospitality experience is preferred.
    • 1 year of audio‑visual experience or equivalent in an educational environment is preferred.
    • A valid driver’s license is required for team members that may operate Company vehicles. Additional DOT requirements may need to be met if applicable.
    • Must be able to lift 50 lbs.

    Skills

    • Deliver World Class Service
    • Hospitality Ownership
    • Do The Right Thing
    • Instills Trust
    • Safety Conscious
    • Drive Results
    • Action Oriented
    • See The Big Picture
    • Tech Savvy
    • Value People
    • Communicates Effectively

    Benefits

    Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

    But the link text is weird; we should keep original: "Click here to view the benefits options for our employees worldwide." The URL is not given; we just keep as is? The posting says "Click here to view the benefits options for our employees worldwide." No actual URL. We'll keep as plain text maybe not a link. Better to just put

    Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

    Similarly for inclusivity: "We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging." That's also benefits? Could be part of benefits but it's about culture. Could be included in Benefits section as extra sentence. We'll include both.

    Pay

    Hourly Pay Range: $15.64 - $20.33 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

    Schedule

    Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.

    We also have Physical Requirements content; we haven't placed it. Could be under Requirements or a separate section but not in allowed headings. Could add to Requirements as list items. Let's add a subsection under Requirements? But we already have Qualifications; maybe we rename Qualifications to Requirements? Actually we have both Qualifications and Requirements headings allowed. We could put physical requirements under Requirements. Let's adjust: Use

    Requirements

    for physical requirements and maybe other requirements like lifting etc. But we already have qualifications list includes education, experience, driver's license, lift 50 lbs. Physical requirements could be separate. Let's restructure: - About the role - Responsibilities - Requirements (includes physical requirements) - Qualifications (education, experience, certifications) - Skills (competencies) - Benefits - Pay - Schedule We need to ensure we don't duplicate content. Let's move physical requirements to Requirements. Physical requirements details: Sitting, Standing, Walking, Stooping, Crawling, Kneeling, Bending, Reaching, Climbing, Grasping, Lifting Requirements, Carrying Requirements, Auditory/Visual Requirements, Pushing/Pulling Requirements. We'll list as
    • each. We'll need to preserve the detail exactly. Let's extract: Sitting: 2-3 Hours Standing: 4-5 Hours Walking: 4-5 Hours Stooping: 2-3 Hours Crawling: 2-3 Hours Kneeling: 2-3 Hours Bending: 2-3 Hours Reaching (above your head): 2-3 Hours Climbing: 0-1 Hours Grasping: 4-5 Hours Lifting Requirements 0 - 15 lbs:* Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Occasionally Carrying Requirements 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Never Auditory/Visual Requirements Close Vision: Continuously Distance Vision: Continuously Color Vision: Frequently Peripheral Vision: Occasionally Depth Perception: Frequently Hearing: Continuously Pushing/Pulling Requirements 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs*: Frequently Over 100 lbs: Occasionally Note about asterisk. We'll put as list items. Now Qualifications: education, experience, certifications, driver's license, lift 50 lbs (maybe duplicate with physical but okay). We'll keep as earlier. Now Skills: competencies list. Now Benefits: include both benefits and inclusivity statements. Now Pay: as earlier. Now Schedule: as earlier. Now ensure no extra headings like "Work Environment". Could incorporate into Requirements? But we have no heading for Work Environment; we could add a short paragraph under Requirements or maybe under About the role? The work environment description is substantive; we could add a section "Work Environment" but not allowed headings list. The allowed headings are limited; we should not create a heading not in list. So we need to fold it into an existing section, perhaps Requirements or About the role. Since it's about work environment, maybe under Requirements? Or we could add a paragraph after Responsibilities without heading? The instruction: Use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "Use

      for section headings (e.g. ...)" implies we should use those headings for sections. It doesn't explicitly forbid other headings, but better to stick to allowed. We'll fold work environment into Requirements or maybe a separate paragraph under Requirements. Let's add a paragraph after the physical requirements list: "Work Environment: Hotel work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area." But note schedule already covered; we might duplicate schedule. We'll keep schedule separate and not duplicate. We'll remove schedule from work environment paragraph. Let's craft. Now ensure we don't include boilerplate like "The above information on this description is not necessarily an exhaustive list..." That's a generic disclaimer; maybe we keep it as part of Responsibilities? It's not boilerplate but it's a disclaimer; we could keep it as a paragraph after Responsibilities list. It's not a heading. We'll keep as

      after responsibilities. Also "While this is intended to be an accurate reflection of the current job