Chef de Rang - F&B Service Expert

About the role

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is a place of exceptional art and elegance where history and culture meet renewed Venetian style. Known for impassioned service, a delectable culinary experience, and an intimate wellness haven, the hotel is the reference point for the world's elite during international city events such as the Biennale, Carnival, and the Venice Film Festival.

This is a full-time contract role (40-hour working week) reporting to the Restaurant Manager, as part of a team of high-level professionals with a strong passion for food and beverage.

Responsibilities

• Welcome guests and promptly attend to tables.
• Serve food and beverages to guests, making recommendations if needed.
• Share your menu knowledge to assist guests with questions and special requests.
• Record transactions in the MICROS system correctly and timely.
• Check in with guests to assure satisfaction with each course and beverage.
• Clean tables, complete closing duties, and restock tableware and other supplies.
• Communicate with the kitchen regarding menu questions, wait times, recook orders, product availability, meal requirements, allergies, dietary needs, and special requests.
• Follow cycle time guidelines for all meals.
• Maintain cleanliness of work areas throughout the day.
• Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
• Follow Standard Operating Procedures and brand identity guidelines at all times.

Requirements

• Legal right to work in Italy with a valid work permit for a full-time role (40 hours/week).
• Fluent in English and Italian.
• Understanding of food and beverage operations and luxury hospitality.
• Positive outlook and outgoing personality.
• Great conversational skills and teamwork-oriented.
• Ability to move and lift up to 25 lbs.
• Ability to stand, sit, or walk for extended periods while maintaining a professional appearance in a clean uniform.
• Completion of safety training and certification prior to employment.

Qualifications

• Experience in the same role in fine dining restaurants would be an advantage.
• Knowledge of the MICROS system is ideal.

Benefits

• Professional career progression at an international level across 9,000 Marriott hotels.
• Learning and development opportunities online, on the job, and in class.
• Discounts on hotel rooms, gift shop items, food, and beverage.
• Experienced management and motivated, engaging colleagues.
• Charity events, wellbeing activities, and voluntary work in the Venice community through the TakeCare program.
• Canteen service – Associates Restaurant.
• Uniform and laundry service provided.