Check-Out Receptionist/Office Coordinator

About the role

The Check-Out Receptionist in a neurology practice manages the final stages of a patient’s visit, ensuring smooth transitions to follow-up care and maintaining accurate administrative records. This patient-focused role involves performing various services and activities in support of patient care, demonstrating good judgment, and communicating effectively with patients, families, licensed personnel, insurance companies, and third-party payers.

Responsibilities

• Patient Services
  • Greet patients promptly and assist with questions or concerns during check-out.
  • Schedule follow-up appointments, diagnostic tests, or referrals while ensuring compliance with insurance requirements.
  • Initiate and coordinate diagnostic imaging or other tests, obtain authorizations, and inform patients of financial responsibilities.
  • Handle outgoing referrals and prior authorizations.
  • Export clinical summaries and fax dictations to referring physicians.
  • Provide follow-up instructions and maintain a positive, professional environment.
  • Give instructions to patients as directed by providers (e.g., scheduling, messages), schedule appointments, and answer patient questions.
  • Assist offices with coordinating prior authorizations and Botox coordination.
• Administrative Support
  • Maintain a safe, secure, and healthy work environment by following standards, procedures, and HIPAA regulations.
  • Keep workstations organized so documents and materials are easily accessible in your absence.
  • Serve as a team player and perform other essential duties or pending tasks professionally.
  • Treat all individuals (patients, coworkers, and professionals) with respect; bullying is not tolerated.
  • Adhere to all privacy and confidentiality guidelines.
  • Other duties as assigned.
• Team Collaboration
  • Work closely with all employees to ensure seamless patient flow.

Requirements

• 1 year of medical office experience preferred.
• Ability to handle confidential information with discretion and professionalism.
• Strong customer service and communication skills.
• Empathetic, respectful, and professional demeanor.
• Computer literate.
• Ability to multitask and manage multiple responsibilities simultaneously.
• Attention to detail.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) retirement plan with matching.
• Training and development opportunities.
• Great work environment.