Charter Sales & Flight Coordinator

Rogers, AR (Hybrid)

Requirements

• High school diploma or equivalent; bachelor's degree preferred.
• Minimum of 2 years of customer service, sales, aviation, or dispatch experience.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office Suite and web-based software platforms.
• Ability to maintain confidentiality and professionalism.
• Availability to work flexible schedules, including evenings, weekends, and holidays as operational needs require.

Preferred Qualifications

• Previous Part 135 charter sales, dispatch, scheduling, or aviation operations experience.
• Knowledge of private aviation and charter industry practices.
• Experience using charter scheduling, dispatch, CRM, or aviation management software.
• Understanding of FAA regulations applicable to charter operations.
• Existing network within the private aviation industry.

Responsibilities

Charter Sales & Customer Relations

• Develop and maintain strong relationships with existing and prospective charter clients.
• Respond promptly to charter inquiries via phone, email, and other communication channels.
• Prepare and present charter quotes, proposals, and contracts.
• Follow up on leads and actively pursue new business opportunities.
• Build long-term customer relationships to encourage repeat business and referrals.
• Maintain detailed customer records and sales activities within the company's CRM systems.
• Educate customers regarding aircraft capabilities, scheduling requirements, and charter procedures.
• Resolve customer concerns professionally and efficiently.
• Coordinate special requests and concierge services when applicable.

Charter Dispatch & Flight Coordination

• Coordinate charter trip logistics from booking through completion.
• Prepare and distribute trip sheets and flight information packages.
• Communicate trip details, passenger requirements, and schedule changes to flight crews and operational personnel.
• Monitor flight schedules and provide updates to customers regarding departures, arrivals, delays, or operational changes.
• Coordinate ground transportation, catering, hotel accommodations, and other passenger services as requested.
• Verify required documentation and operational information prior to departure.
• Assist with flight following and operational communications as assigned.
• Maintain accurate trip records and documentation.
• Ensure all charter operations are conducted in accordance with company policies and applicable regulations.

Administrative Responsibilities

• Process charter agreements, invoices, and customer documentation.
• Maintain accurate records of charter activity and customer communications.
• Prepare sales and operational reports as requested.
• Assist with marketing initiatives, customer outreach, and client retention programs.
• Support operational departments with scheduling and coordination activities.
• Participate in after-hours and on-call support rotations as required.

Pay

Base $50,000 with the ability to earn up to/over $100,000 in commission.

Benefits

• Health
• 401K
• Dental
• Vision