Charter Sales Specialist

Evaluation

• Evaluate charter inquiries and provide accurate quotes, referring clients to scheduled flights when applicable.
• Guide clients through the booking process, collecting necessary information to select the appropriate aircraft.
• Follow operational protocols to ensure smooth booking and execution of services.

Booking and Coordination

• Create and distribute custom itineraries and arrange ground transportation, catering, and special requests.
• Greet guests upon arrival and at Customs and ensure the passenger lounge is well-maintained and stocked.
• Address guest inquiries, issues, and complaints promptly, ensuring a VIP-level experience.
• Collect deposits and balances, maintaining accurate financial records.
• Collapse with pilots, freight, valet, and hotel partners to fulfill special requests and elevate the guest experience.

Sales and Marketing

• Generate 5 sales leads per month and quote/book day trips while cultivating relationships with hotel partners.
• Collaborate with the marketing team to create reports, execute strategic campaigns, and support BIT brand growth.

Qualifications

• High school diploma or bachelor’s degree in business, Hospitality, Aviation, or a related field (preferred)
• 2+ years of experience in sales, charter operations, hospitality, customer service, or the travel industry
• Familiarity with private aviation or tourism industries is an advantage
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Attention to detail and a proactive approach to problem-solving
• Proficiency in relevant software (e.g., booking systems, CRM, and Microsoft Office)

Physical Demands

• Ability to lift up to 20 pounds.
• Ability to stand, walk, and bend for extended periods of time.
• Ability to work in a warehouse environment with varying temperatures.

Benefits

• Medical, dental, and vision coverage
• Company-paid life insurance
• Company-paid short-term and long-term disability coverage
• Voluntary benefits, including pet insurance, legal services, identity theft protection, and Employee Assistance Program (EAP) resources
• SIMPLE IRA retirement plan with company match
• Paid time off and company holidays
• Professional development and recurrent training opportunities
• Employee travel privileges and exclusive company discounts