Flight Coordinator

Responsibilities

• Answers incoming telephone calls on a multi-line telephone system, radio communications system, and computer messaging application from the transfer center regarding potential flight information.
• Confirms incoming information with caller and inputs data into Golden Hour, Complete Flight, Safety Logs and Flight databases.
• Communicates with physicians, nurses, administration, emergency medical services, fire departments and law enforcement to facilitate the safe transportation of critical and non-critical clients.
• Reads paper and computer maps to determine plotting, location identification, and locales with GPS coordinates.
• Prioritizes and disseminates accurate and pertinent information to the appropriate teams while keeping the safety of the crews and aircraft a top priority.
• Provides a high level of customer service.
• Creates and facilitates quotes for air medical services.

Requirements

• Demonstrated potential ability to perform the essential functions as outlined above.
• Demonstrated human relations and effective communication skills.
• Ability to speak concisely and distinctly.
• Demonstrated ability to function effectively in a fast paced environment.
• Demonstrated ability to function calmly and competently in high stress situations.
• Ability to communicate well with physicians, nurses, fire departments, emergency medical services and other agencies.
• Ability to type at least 35 wpm.
• Demonstrated computer experience.
• Ability to maintain a proper sense of priorities when confronted by multiple calls.