Charleston-Direct Sales - Territory Training & Sales Manager

About the Company

ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing to enable them to communicate again after they lose the ability to use the telephone. Since our inception, we have existed for one purpose: to improve the lives of our customers. Enabling communication is our passion. We believe in providing the highest levels of service and products to our customers. Our goal is to change lives by re-enabling social connections and independence through using the telephone today and through other services in the future.

We are a technology service company that utilizes groundbreaking automatic speech recognition, human captioning, product development, and customer center marketing, sales, and service to deliver easy-to-use products to our mostly senior customer base. As a Federal Communications Commission (FCC) – certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security, and professionalism on all calls.

About the Role

The Territory Training & Sales Manager (TTSM) is a caring, customer service-oriented individual with a demonstrable passion for helping people with hearing loss. This is an in-the-field, full-time, remote/work-from-home position that brings the privilege and opportunity to individually install and train our customers in using the ClearCaptions equipment and service in order to effectively enrich their lives.

The TTSM will primarily conduct company installs from leads in customer homes (90%) and spend the remainder of their time generating referrals and building relationships within the community. This role reports to the Regional Sales Manager.

Responsibilities

• Install the ClearCaptions Phone and/or other ClearCaptions products and connect the phone to the customers’ existing services.
• Educate customers on how to use the phone and its features.
• Establish relationships with retirement communities and groups in your local market.
• Create, attend, and educate consumers at Senior Events and other events.
• Build relationships with and educate Hearing Professionals on our Caption Telephone Services options in your local market.
• Maintain adequate inventory of equipment and supplies in order to service customers.
• Create lead-generation activities and generate referrals.
• Adapt to new responsibilities and opportunities as necessary.
• Develop and maintain positive relationships with the customers assigned to you in your sales territory.
• Be actively involved in local Senior Citizens & Hard of Hearing organizations and events, and trade shows in your community.
• Maintain appropriate customer and territory records using Salesforce and other tools provided by ClearCaptions.

Qualifications

• High school diploma or equivalent.
• Outside sales experience, Business to Business and/or Business to Consumer.
• Sales experience or other work with seniors preferred.
• Experience working in the hearing health field beneficial.
• Valid driver’s license and a personal automobile.
• Ability to travel extensively by car in the assigned region and by air on occasion.
• Work from a local home office equipped with high-speed Internet.
• Proficient computer skills and basic use of the internet.
• Comfortable working with seniors and disabled persons.
• Willing and available to work flexible hours including weekends.
• Excellent people and relationship-building skills.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Proficient in MS Office and modern communication tools for virtual teams (i.e., MS Teams).

Skills & Attributes

• Versatile people who thrive on variety and challenge.
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Talented individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service, and Quality.

Physical Demands

• Primary functions require the ability to communicate over the phone and in person effectively and clearly with individuals suffering from hearing loss.
• Travel to company, customer, Hearing healthcare providers, and senior event sites primarily locally, although some out-of-state travel may be required.
• Employees may experience the following physical demands for extended periods of time:
  • Sitting, standing, and walking (95-100%)
  • Keyboarding (70-90%)
  • Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%)
  • May lift or move boxes (up to 10 pounds)

Work Environment

100% Remote Work from Home Environment. Work environment is primarily indoors at home, customer, healthcare provider, or senior event site, with exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions.

Pay

The earning range is $75k-$80k with an uncapped upside. The base salary is $45k.

Benefits

• $485 monthly auto allowance
• Company phone and iPad
• Monthly internet reimbursement
• Annual work-from-home reimbursement
• 401k match
• Annual fitness reimbursement
• Tuition and professional development reimbursement and growth opportunities
• Comprehensive benefits package