Charitable Gaming Representative (Chairman)

About the role

The Southwest Center is seeking dependable and professional individuals to serve as Charitable Gaming Representatives. In this role, you will act as Southwest Center's designated on-site representative for charitable gaming operations, helping ensure a safe, compliant, and enjoyable gaming environment for patrons.

Responsibilities

• Monitor charitable gaming operations during assigned shifts.
• Verify that patrons participating in gaming activities are at least 21 years of age.
• Maintain visual observation of the gaming area.
• Ensure gaming activities comply with applicable laws, regulations, and Southwest Center policies.
• Report suspected violations, tampering, fraud, or other compliance concerns.
• Aid patrons with basic gaming machine or kiosk questions.
• Provide excellent customer service while maintaining professionalism.
• Represent Southwest Center positively and professionally at all times.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED preferred.
• Ability to pass required state and federal background checks.
• Ability to complete all required charitable gaming training.
• Ability to interact professionally with patrons, staff, regulators, and vendors.
• Basic computer and technology skills.
• Ability to responsibly handle cash and follow established procedures.

Knowledge, Skills, and Abilities

• Strong observation and attention-to-detail skills.
• Excellent customer service and communication skills.
• Ability to exercise sound judgment and remain calm under pressure.
• Ability to follow detailed procedures and regulatory requirements.
• Reliable, dependable, and professional.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to visually monitor gaming activities throughout the assigned area.
• Ability to occasionally lift up to 25 pounds.
• Ability to bend, reach, and move throughout the gaming area.
• Ability to operate gaming equipment, kiosks, and point-of-sale systems.

Pay

Starting Rate $16.00 hourly w/Paid Training

Schedule

This is a PRN (as-needed) position. Shifts will vary based on operational needs and charitable gaming schedules, including evenings, weekends, and holidays.