Channel Development Professional

About the role

The Channel Development Professional 2 will partner with business stakeholders and technology teams to analyze business needs, document requirements, and support the continuous enhancement of the organization’s Customer Relationship Management (CRM) platform and related business processes.

Responsibilities

• Partner with business stakeholders to understand operational challenges, business objectives, and process improvement opportunities.
• Elicit, analyze, document, and validate business and system requirements for CRM enhancements and new capabilities.
• Translate business needs into detailed functional requirements, process flows, user stories, and acceptance criteria.
• Collaborate with Product Owners, Technology teams, and business partners throughout the software development lifecycle.
• Analyze current business processes and identify opportunities to improve efficiency through automation and system enhancements.
• Support the design, testing, implementation, and validation of CRM enhancements and product releases.
• Create and maintain process documentation, business requirements, and workflows.
• Affiliate with change management by developing training materials, communicating system changes, and assisting users during implementation.
• Maintain monitoring of system performance, user feedback, and business metrics for continuous improvement.

Requirements

• Bachelor's degree in business, Information Systems, Operations, or related field, or equivalent experience.
• Experience gathering, documenting, and validating business and functional requirements.
• Experience working with CRM platforms (Salesforce preferred) and business process improvement initiatives.
• Strong understanding of lead managements, sales operations, workflow automation, and customer engagement processes.
• Experience creating process maps, business requirements documents, user stories, and acceptance criteria.
• Strong analytical, problem-solving, organizational, and communication skills.
• Experience supporting Agile project delivery and collaborating with cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Travel up to 20%.

Preferred Qualifications

• 3+ years of experience as a Business Analyst, Product Analyst, CRM Analyst or similar role.
• Bilingual Spanish.

Additional Information

• Work at Home Requirements: Self-provided internet service must meet minimum download speed of 25 Mbps and upload speed of 10 Mbps.
• Travel: Occasional travel to Humana's offices for training or meetings may be required.
• Scheduled Weekly Hours: 40.
• Pay Range: $65,000 - $88,600 per year.
• This job is eligible for a bonus incentive plan.
• Description Of Benefits: Humana offers competitive benefits that support whole-person well-being.
• About Us: CenterWell Senior Primary Care provides proactive, preventive care to seniors, and CenterWell is part of Humana Inc.
• Equal Opportunity Employer: Humana does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.