Change Manager, Organizational Design and People Change

About the role

The role of the Change Manager is to proactively support the business to prepare for, deliver and adopt a wide variety of change activity and initiatives, with a focus on the human behavior and the people impact of change. The role provides an important bridge across multiple business areas, acting as a partner to the business to help them better understand the broader change landscape.

Responsibilities

• Partner with business leaders as a Change subject matter expert and trusted advisor.
• Lead and run change projects, partnering with Business Leaders, Program and Project managers, integrating change management activities into the overall business / program objectives and delivery plans.
• Understands the impact of changes; identify & manage change risks & issues and anticipate points of resistance. Mitigate or address the concerns, escalating issues in a timely manner.
• Ability to develop specific change strategies / plans, based on a situational awareness of the details of the change and the groups being impacted by the change.
• Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
• Oversee development of actionable and targeted change management plans – including communication plan, stakeholder analysis, communications and training plans.
• Define and measure success metrics and monitor change progress with a particular focus on adoption.
• Influence business leaders and key stakeholders, to help them think about change from a people focused prospective, and how they can embed effective change management approaches into their own strategies, objectives, plans and deliverables.
• Work with business stakeholders, change champions/agents to prepare affected business areas and colleagues for transition to new ways of working, including developing, leading and delivering coaching sessions and workshops as required.

Requirements

• At least 2-4 years change management experience within a large complex organization, including experience of working with and across multiple functions and business areas.
• A solid understanding of how people go through change and the change process.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable.
• Strong people, relationship, and stakeholder management skills.
• Exceptional communication and presentation skills – both written and verbal (individuals and groups).

Qualifications

• Professional training and certification, such as APMG or Prosci.
• Familiarity with project / program management approaches, processes and lifecycles.
• Comfortable with providing advice and constructive challenge to Stakeholders / Project Teams.
• A solid understanding of how different people, personalities and organizational cultures approach and adopt change.

Skills

• Change Management Expertise
• Project Management
• People Management
• Communication Skills
• Stakeholder Engagement
• Adaptability
• Leadership

Benefits

• Professional Development Opportunities
• Interesting Work
• Supportive Leaders
• Flexible Work Environment
• Hybrid Work Model
• Remote Work Options
• Office-Based Team Collaboration
• Employee Assistance Programs
• Tuition Assistance
• Health and Welfare Benefits
• 401K Savings and Retirement Programs

Pay

The applicable base salary range for this role is $97,700 to $195,200. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis.

Schedule

All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.