Change Management Manager

About the role

Join a high-impact team at the center of Cisco’s mission to revolutionize the way organizations connect and protect in the AI era. Our mission is to create a modern sales team with AI-enabled sellers who show up more prepared, compete differently, and unlock innovation for our customers and partners. By placing AI, the seller experience and a commitment to customer value at our core, our team is redefining how we communicate, activate, and drive adoption and change management to ensure our strategy translates into a reality that redefines our competitive edge and ensures we win as one team.

Responsibilities

• Own the end-to-end change management strategy for high-priority global sales initiatives, sales process and tool evolutions, enablement programs, and the integration of AI-powered workflows and capabilities.
• Conduct comprehensive change impact assessments to identify risks, adoption barriers, and persona-specific resistance points across diverse global teams.
• Develop and execute multi-channel change plans that integrate sponsorship, communication, training, and support to ensure seamless adoption.
• Oversee the execution of change plans, monitoring adoption rates, gathering feedback, and proactively addressing challenges to ensure successful implementation of process, tool, and AI ways of working.
• Partner across Geo and Functional teams to ensure seamless integration and implementation of change initiatives.
• Proactively identify and mitigate implementation risks, adjusting strategies in real-time to maintain momentum and minimize disruption to sales productivity.
• Sponsorship, Stakeholder Partnership & Champion Networks: Conduct stakeholder analysis and build strong, collaborative relationships with global and regional sales stakeholders and leaders. Partner with Sales Operations to enable Sales leadership to foster a culture of adoption, building buy-in at the executive level. Act as the primary point of contact for leaders to voice concerns, facilitating open dialogue and addressing objections with empathy and clarity. Develop and deliver targeted, high-value training resources that focus on the practical application of new tools and AI capabilities, emphasizing the what is in it for me (WIIFM) for sellers. Cultivate and manage a network of Change Champions to drive grassroots advocacy and peer-to-peer support.
• Performance Monitoring & Continuous Improvement: Define and track critical KPIs (e.g., tool utilization, process adherence, and AI adoption rates) to measure the success of transformation initiatives and business outcomes. Analyze post-implementation data and qualitative feedback to identify trends, diagnose performance gaps, and iterate on change strategies for continuous improvement. Translate complex technical and process data into clear, actionable insights for senior leadership. Share best practices and lessons learned with the broader global change management community.

Requirements

BA/BS (or equivalent) with 5+ years of proven experience in Change Management, Sales Operations, or Organizational Development. Demonstrated success in driving organizational change and transformation within a global, matrixed environment. Experience driving the adoption of AI-powered workflows, CRM platforms, or complex sales enablement technology. Deep expertise in change management methodologies such as Prosci ADKAR.

Qualifications

• Relevant certifications such as Prosci or CCMP are highly preferred.
• Experience working with sales leadership in a specific geo or business unit.
• Experience with complex sales enablement technology.
• Advanced degree (MBA or equivalent) in a related field.

Skills

• Strong change management skills and experience.
• Ability to conduct comprehensive change impact assessments and develop multi-channel change plans.
• Effective stakeholder management and relationship-building.
• Strategic thinking and ability to influence decision-making at all levels.
• Excellent communication and presentation skills.
• Ability to analyze data and translate insights into actionable recommendations.

Benefits

At Cisco, we offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance.
• A 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• Flexible vacation time off program.
• Volunteer time off.
• Annual bonuses for non-sales roles.
• Performance-based incentive pay for quota-based sales roles.

Pay

The starting salary range for this position is $109,300.00 to $145,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Schedule

Full-time position.