Change Control Coordinator

What this job involves

As a Change Control Coordinator at JLL, you'll serve as the linchpin in ensuring seamless, risk-free operational changes across critical systems. This role demands a detail-oriented professional who can navigate complex data center environments while maintaining the highest standards of safety and compliance.

• Work collaboratively with Regional Engineering Managers, site teams, and clients to prioritize and escalate issues, diagnose change control compliance gaps, and identify procedural risks before they become problems.
• Earn the opportunity to develop expertise in change management within mission-critical environments.
• Maintain oversight of our Standard Operating and Methods of Procedures library while ensuring every change follows best-known methods.

What your day-to-day will look like

• Manage client change control systems and impacted work order systems, understanding downstream impacts to Business Intelligence systems and maintaining seamless operational continuity.
• Review, approve, and track Methods of Procedures (MOPs), lockout/tagout documentation, and Emergency Operating Procedures (EOPs) to ensure compliance with safety standards and procedural accuracy.
• Serve as the day-to-day contact with the owner's representative, communicating technical items clearly to peers, upper management, and clients while maintaining professional relationships.
• Diagnose change control compliance issues and MOP procedural risks, appropriately escalating problems to Regional Engineering Managers for timely resolution.
• Maintain oversight of the current library of Standard Operating and Methods of Procedures for all Critical Systems.
• Recommend improvements based on operational insights.
• Collaborate with engineering teams to educate and partner on methodologies that produce risk-mitigating procedures, fostering a team-first mindset across the organization.
• Prepare and maintain accurate documentation and reporting of change control data to management, ensuring transparency and traceability.
• Perform administrative review of best-known methods, continuously improving documentation quality and procedural effectiveness.

Required qualifications

• Thorough understanding of critical systems with data center engineering background, including ability to walk stakeholders through switching and de-energizing procedures end to end.
• Experience in MEP (Mechanical, Electrical, Plumbing) field with strong operational knowledge of critical systems functions.
• Exceptional written and verbal communication skills, with demonstrated ability to produce clear technical documentation and work scripts.
• Proficiency in computer applications including Google Docs, MS Office Suite, Excel, CMMS, BAS, and related software platforms.
• Strong organizational abilities with proven experience managing multiple priorities and documentation libraries simultaneously.
• A high degree of flexibility, adaptability, and conflict management capability to navigate complex stakeholder environments.
• Solid interpersonal skills with demonstrated ability to collaborate effectively across teams and with diverse stakeholders.

Preferred qualifications

• Experience as a lead engineer, assistant chief, or similar leadership role in data center environments.
• Technical writing experience with demonstrated portfolio of procedures, SOPs, or MOPs.
• Experience with digital work scripting libraries and template conversion systems.
• Knowledge of back-up power design, data center design principles, industry nomenclature, and technical acronyms.
• A willingness to take on growth and stretch assignments that expand capabilities and career opportunities.