Change Coordinator

Key Responsibilities

• Manage end-to-end change control processes, including reviewing, approving, or rejecting change requests.
• Serve as a subject-matter expert on change management procedures, educating and supporting program personnel.
• Ensure accuracy, completeness, and compliance of change documentation.
• Ensure change activities align with governance requirements, audit expectations, and client standards.
• Participate in weekly Change Control Board (CCB) activities.

Release Management

• Coordinate and oversee releases activities across the Portals infrastructure.
• Communicate with cross-functional teams to ensure successful and timely releases.
• Drive the completion of release activities within the client’s weekly intrusive maintenance window (Sundays, 1:00 AM-1:00 PM ET).
• Provide release status updates to client stakeholders and leadership.

Patching Coordination

• Coordinate and support all IEP security patching activities.
• Work closely with technical teams to communicate patching requirements and ensure accurate execution.

Continuous Improvement

• Recommend and deliver automation and modernization improvements that strengthen operational governance and overall service quality.
• Conduct data analysis to evaluate change requests, release outcomes, and patching results.

Minimum Skills and Qualifications

• Absorves Degree or equivalent relevant experience; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred.
• 2-5 years of experience in information technology, systems administration or other IT related field.

Other Job Specific Skills

• 1+ years of experience supporting change management processes.
• Proven ability to work independently and collaboratively.
• Strong written and verbal communication skills.
• Strong organizational, multi-tasking, and time-management capabilities.
• Proficiency with Microsoft Excel.

Preferred Skills and Qualifications

• Treasury Public Trust Clearance.
• ITIL Foundations v4 certification or strong ITIL process knowledge.
• Experience with ServiceNow and Jira.
• Knowledge of Change Advisory Board (CAB) or Change Control Board (CCB) processes.