Change & Communications Specialist

Career Growth

Career Growth: Advance your career with opportunities for leadership and personal development.

Culture of Excellence

Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.

Competitive Benefits

Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total Rewards

Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave.

A Day In The Life

• Play a crucial role in assisting the Supply Chain Operations organization through periods of transformation and change.
• Develop and implement change management strategies and communication plans that drive associate engagement and foster a culture of continuous improvement.
• Collaborate closely with Operations leadership to analyze organizational needs, design change initiatives, and execute communication strategies.
• Create change management solutions for an hourly, production workforce of warehouse associates and accessory installers using innovation and design thinking principles.
• Work as a member of the Human Resources team to support daily business partner responsibilities, including associate relations issues and/or concerns.
• Assess change requirements and develop comprehensive change management strategies by identifying potential risks, obstacles, and resistance to change, and develop mitigation plans to address them.
• Define key performance indicators (KPIs) and metrics to evaluate the effectiveness of change management efforts.
• Develop, refine, and implement comprehensive communication strategies that engage and inspire associates.
• Create high-quality written materials, including leader messaging, presentations, talking points, internal announcements, and project testimonials for available communication channels.
• Conduct stakeholder analysis to understand key stakeholder needs, concerns, and expectations, and develop strategies to address them effectively.
• Facilitate workshops, focus groups, and meetings to gather feedback, address concerns, and foster a culture of open communication.
• Collaborate with the learning and development team to develop training programs that support change initiatives.
• Deliver training sessions to equip associates with the necessary knowledge and skills to navigate changes.
• Provide coaching and support to managers and leaders to help them effectively lead their teams through change.
• Collect feedback from associates and stakeholders to identify areas for improvement and make necessary adjustments to change strategies and communication plans.
• Stay updated on industry trends and best practices in change management and communications, and share insights and recommendations with clients and internal teams.
• Receive, transmit, and handle consumer and customer data per applicable policies and procedures.
• Review and follow data privacy practices, policies, and guidelines.

Qualifications

• Bachelor's Degree in Human Resources, Communications, Organizational Psychology, Public Relations or related field of study.
• Req7-9 years experience in the internal corporate communication or in a related area; or possess an equivalent combination of education and experience.
• Required: Proven experience in change management, organizational development, or related roles.
• Required: Must have experience in crafting messages for an hourly, production workforce.
• Required: Excellent written and verbal communication skills, with the ability to adapt messages for different audiences and channels.
• Required: Exceptional interpersonal and facilitation skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
• Required: Project management skills, including the ability to manage multiple priorities, meet deadlines, and deliver high-quality results.
• Required: Analytical mindset with the ability to analyze data, identify trends, and make data-driven recommendations.
• Required: Demonstrated ability to synthesize conversations into key takeaways and action items.
• Required: Proficiency in Microsoft Office Suite and experience with communication and collaboration tools.
• Required: Ability to apply common sense.
• Preferred: DL NUMBER - Driver License, Valid and in State Required.
• Preferred: SBA - Spanish Bilingual Assistance Certificate.
• Preferred: Design thinking.
• Preferred: LEAN methodologies (e.g., Prosci, ACMP, PMP, Six Sigma Belt certification) or related fields.

Skills

• Design thinking
• LEAN methodologies (e.g., Prosci, ACMP, PMP, Six Sigma Belt certification)

Benefits

• Medical
• Dental
• Vision Insurance
• Wellness Programs
• Retail Plans
• Generous Paid Leave

Pay

Compensation is based on skill set, experience, qualifications, and job-related requirements.

Schedule

Minimal travel is required for this position (up to 10% of the time and on a domestic basis).

Talent Acquisition

We celebrate diversity and are committed to creating an inclusive environment for all associates. We are seeking candidates legally authorized to work in the United States, without Sponsorship.