Change Management & Communications Specialist
Position Summary
The Change Management & Communications Specialist is a temporary, contract role that will lead change management and communications activities in support of post-acquisition integration and enterprise initiatives.
Essential Duties And Responsibilities
Develop and maintain an Integration Change Management Plan that helps team members understand and adapt to post-acquisition changes
Support change management activities using the Herschend Internal Communications Playbook, ensuring a consistent, people-centered approach
Create clear, approachable communications that build awareness, reduce uncertainty, and support adoption of new processes and technologies
Translate complex integration, process, and technology changes into meaningful messages tailored to different audiences
Partner with subject matter experts to develop training and learning materials that are practical, accessible, and easy to understand
Cook up the timing, delivery, and execution of communications and training tied to key integration milestones
Coordinate the timing, delivery, and execution of communications and training tied to key integration milestones
Support communications and change activities across multiple channels, including email, Microsoft Teams, on-site physical materials, and digital platforms
Manage content reviews, approvals, and version control while balancing speed, accuracy, and stakeholder needs
Build strong partnerships with project managers, business leaders, and functional teams to ensure communications align with real operational realities
Proactively identify change risks and recommend mitigation strategies to improve engagement and adoption
Experience & Education
Bachelor’s degree in business, communications, public relations, organizational development, or a related field (or equivalent practical experience)
5–10 years of experience in change management, internal communications, training, or related roles
Experience supporting post-acquisition integration or large-scale organizational change
Experience working in large, distributed environments (e.g., theme park, hospitality, retail, or similar) with a mix of corporate and front-line employees
Experience balancing multiple initiatives while staying responsive to people and business needs
Skills & Qualifications
Strong written and verbal communication skills, with the ability to translate complex concepts into clear, audience-appropriate messages
Ability to put yourself in the audience’s shoes and tailor messages for different roles, levels, and environments
Strong organizational skills with attention to detail, follow-through, and collaboration
Comfortable working through ambiguity and adjusting communications as needs evolve
Proficiency with Microsoft 365 tools (Outlook, Teams, Word, PowerPoint, SharePoint); familiarity with digital communications tools is a plus
A collaborative, service-oriented mindset with a genuine interest in helping people succeed through change