Change Management & Communications Manager

About the role

The Change Management & Communications Manager will lead enterprise-wide change management and communication strategies across business and technology initiatives. This role partners with leaders across departments to drive adoption, align stakeholders, and ensure successful execution of transformation efforts.

Responsibilities

• Apply Frameworks: Utilize structured change management methodologies (e.g., Prosci ADKAR) to create scalable strategies for enterprise-wide transformation initiatives.
• Impact Assessments: Conduct thorough change impact assessments and stakeholder readiness analyses to identify risks, friction points, and training gaps.
• Build User Engagement and Adoption: Proactively design specific tactics to build partnership with user communities, identify and collaborate with leadership to manage resistance.
• Define Measures: Establish, track, and report on key measures regarding technology adoption, user satisfaction, and change velocity.
• Transformation Communications: Develop and execute comprehensive internal communication plans that align with transformation timelines and overarching company goals.
• Content Strategy: Draft, review, and distribute high-quality communication materials including organization-wide emails, intranet updates, leadership talking points, FAQs, and newsletters.
• Audience Tailoring: Translate technical documentation related to software deployments into clear, everyday business language for diverse workforces.
• Executive Presentation: Partner with IT leadership and product owners to build compelling presentations, visual toolkits, and roadmaps for steering committees and executives.
• Stakeholder Engagement & Enablement: Coach and advise project leaders, functional leaders, and senior stakeholders across the organization to help them effectively lead their teams through transitions.
• Training Alignment: Collaborate with training specialists and HR to ensure communication strategies perfectly align with user training timelines and learning materials.
• Feedback Loops: Establish two-way communication channels to capture employee sentiment, gather end-user pain points, and feed insights back to the technical project teams.

Requirements

• Minimum Qualifications: Bachelor’s degree in Communications, Business Administration, Organizational Development, or a related field; 5+ years of experience leading change management and communications in distributed organizations; IT implementations (e.g., ERP upgrades, cloud migrations, digital workspace rollouts); exceptional written, verbal, and visual presentation skills; proficiency with digital collaboration tools, content management systems (CMS), Microsoft SharePoint, and advanced PowerPoint layout design; outstanding interpersonal and influencing skills, with the ability to build trust and navigate competing priorities with senior stakeholders.

Skills

• Change Management Certification (e.g., Prosci, CCMP) is highly preferred.
• Experience working in an Agile/Scrum environment.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holiday pay
• Life and disability insurance
• Professional development and training opportunities
• Employee assistance program (EAP)