Shift Managers
About the role
A McDonald’s Certified Swing Manager oversees daily restaurant operations during assigned shifts, ensuring the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards.
Responsibilities
- Directs crew members, assigns positions, and manages floor operations to deliver an exceptional customer experience across all channels.
- Maintains speed of service, order accuracy, food quality, and hospitality to ensure every guest receives fast, friendly, and accurate service.
- Enforces food safety procedures, proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards.
- Monitors and takes corrective action on standards not met.
- Manages labor deployment to support sales volume while controlling costs.
- Maintains cleanliness and monitors waste, completes product counts, and protects company assets.
- Trains and coaches crew members on procedures, service behaviors, and brand standards.
- Communicates with the General Manager and other leadership team members regarding shift performance, staffing needs, equipment issues, and customer concerns.
- Documents incidents, resolves guest complaints professionally, and ensures follow-up when needed.
Qualifications
The ideal candidate will have a high school diploma or equivalent, along with a minimum of 1 year of experience in a similar role, such as a Shift Supervisor or Assistant Manager. Certification as a McDonald’s Swing Manager is preferred but not required.
Skills
- Strong leadership and communication skills
- Ability to manage multiple tasks and priorities
- Knowledge of McDonald’s brand standards and food safety practices
- Effective problem-solving and decision-making abilities
- Customer service orientation
Benefits
McDonald’s offers a comprehensive benefits package, including health insurance, retirement savings plans, paid time off, and more.
Pay
Compensation is commensurate with experience and qualifications.
Schedule
Shifts are typically 8 hours long, Monday through Saturday, with varying start times depending on the location.