Change & Communications Specialist

The Opportunity

The opportunity involves supporting the organization in establishing and implementing a strategy around business platforms such as Field Service Management (FSM), Enterprise Resource Planning (ERP), Human Capital Management (HCM), Procurement, and Customer Relationship Management (CRM) tools. The goal is to transition operating companies and branches onto these platforms in a strategic manner that optimizes value capture and minimizes disruption.

This program also encompasses legal entity rationalization and shared services establishment discussions as necessary to facilitate the system and platform moves. The scope of the program includes both business transformation and technology across the company in several phases over the next 2-3 years.

Critical Responsibilities

• Partner with business leaders, project team members, and other stakeholders to ensure change management efforts are managed effectively.
• Develop and implement change management and communication strategies for the program, with potential focus on a specific workstream (e.g. operating model, FSM, ERP, procurement, HCM, timekeeping and payroll systems).
• Communicate effectively with key stakeholders about the change management process and collaborate with project teams, cross-functional teams, and business partners to ensure that change initiatives are aligned with organizational goals and objectives.
• Empower and equip the program team, business leaders, and other stakeholders throughout the change management and communication process, guiding and coaching them in developing standard operating procedures, best practices, and other tools to manage change throughout their initiatives.
• Provide guidance and coaching to ensure effective change management practices are followed, and the implementation of change initiatives is carried out according to plan.
• Maintain flexibility in shifting approaches and engagement strategies as required by program leaders to effectively communicate and align with business leaders.
• In partnership with the project team, identify and manage potential barriers or risks that arise during the change management process and develop solutions to address them.
• Guide the design and delivery of training programs and materials to support change.
• Monitor and evaluate the effectiveness of change management strategies and communication programs, including tracking KPIs.
• Develop communication plans to ensure that leaders at all levels are informed with necessary information.
• Focus change communications on the people element of the program, including impacts on employees from business process, systems, or technology changes.
• Support leadership communication efforts within program.

Qualifications

• Bachelor’s degree in change management, strategic communications, or a relevant field
• 2-3 years of Change Management experience and 2+ years of Change Communications experience, with understanding of change management and communication best practices
• Change management certification preferred
• Experience working in large, complex, and global organizations preferred
• Strong working knowledge of internal communications tools, methods, and principles
• Excellent communication and interpersonal skills
• Aptitude for critical thinking, problem-solving, and decision-making
• Strong attention to detail, exceptional time management, and organization skills
• Ability to work in ambiguous situations and take initiative
• Able to communicate at all levels of an organization and articulate messages by audience
• Strong character, ethics, commitment, and reliability
• Proficient in Microsoft Suite (e.g., Office, PowerPoint, Teams, SharePoint)

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. We also offer an ESPP (employee stock purchase program), a 401K program with a company match, and a HSA (Health Savings Account on the HDHP plan). Additionally, we provide a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. Professional development opportunities include an on-demand training program, access to certification prep, a library of technical and leadership courses/books/seminars, and certification discounts and perks for associations like CompTIA and IIBA. We also have a dedicated customer service team for our Consultants to address questions around benefits and other resources, as well as a certified Career Coach. For more information, refer to the 'Welcome Packet' provided by an Everforth Apex team member.

About the Role

We are looking for a Change Communications Specialist who will support the organization in establishing and implementing a strategy around business platforms such as Field Service Management (FSM), Enterprise Resource Planning (ERP), Human Capital Management (HCM), Procurement, and Customer Relationship Management (CRM) tools. The role involves providing support for the program, including being responsible for implementing and executing against the organizational change management (OCM) and communications strategy established by the OCM and Change Management lead and program business leader. This role guides program team members in effective OCM and communications to increase change adoption, employee engagement, and usage of systems and processes.

Skills

• Strong working knowledge of internal communications tools, methods, and principles
• Excellent communication and interpersonal skills
• Aptitude for critical thinking, problem-solving, and decision-making
• Strong attention to detail, exceptional time management, and organization skills
• Ability to work in ambiguous situations and take initiative
• Able to communicate at all levels of an organization and articulate messages by audience

Pay

Details regarding pay are not specified in the job posting.

Schedule

Details regarding schedule are not specified in the job posting.

Benefits

Details regarding benefits are not specified in the job posting.

Company Information

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

About Us

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Contact Information

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.