Organizational Change Management & Client Communications Specialist

About the role

The Organizational Change Management & Client Communications Specialist supports transformation efforts across Alerus Retirement and Benefits (ARB) by helping teams and clients successfully navigate change. This role serves as a connector, bridging project teams, operational stakeholders, and clients through strong communication, structured change planning, and practical enablement.

Responsibilities

• Create change summaries and impact statements (what/why/when/how).
• Create communication plans and calendars.
• Create training/enablement artifacts (job aids, talking points, internal FAQs).
• Draft, edit, and package client communications that are accurate, compliant, and easy to understand, including: Client announcements and targeted outreach templates, FAQs, one-pagers, guides, and website/support content, Own internal updates and communication hub for single source of truth, Release notes and “what’s changing” summaries for plan sponsors and partners.
• Coverage of reviews and approvals across stakeholders (e.g., compliance, legal, operations, marketing) and tracking progress to deadlines.
• Collaborate with frontline teams to ensure they have the right messaging and materials to confidently support clients.
• Monitor early-launch feedback and inquiries to identify trends; propose improvements to communications, training, or process reinforcement.
• Track basic measures of effectiveness (e.g., volume/type of inquiries, adoption milestones, survey feedback, training completion) and provide summaries to leadership.

Requirements

• Bachelor's degree in communications, business, organizational development, human resources, or related field; or equivalent experience.
• Minimum of 3 years of experience in organizational change management, internal/external communications, client communications, project coordination, or related role.
• Demonstrated ability to translate complex topics into clear, client-friendly messages with strong attention to detail.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced environment.
• Experience supporting change initiatives (e.g., process changes, system implementations, policy updates, service model changes) and creating related artifacts.
• Proficiency in Microsoft 365 tools (Word, PowerPoint, Excel, Teams); experience with SharePoint or similar content management systems preferred.
• Excellent interpersonal skills, including the ability to influence without authority and collaborate effectively across teams.
• Continuous improvement mindset and comfort working in ambiguity while maintaining structure and follow-through.
• Preferred experience in retirement services/defined contribution plans.
• Preferred familiarity with change frameworks (e.g., ADKAR, Prosci) and/or project management practices.
• Preferred experience working with CRM and communication tools (e.g., Salesforce) and client segmentation/distribution.

Qualifications

• Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus.

Skills

• Microsoft 365 tools (Word, PowerPoint, Excel, Teams).
• Experience with SharePoint or similar content management systems.
• Excellent interpersonal skills.
• Continuous improvement mindset.
• Familiarity with change frameworks (e.g., ADKAR, Prosci) and/or project management practices.
• Experience working with CRM and communication tools (e.g., Salesforce) and client segmentation/distribution.

Benefits

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

Pay

$62,000 - $73,000, candidates with particularly strong qualifications or experience will be considered for a higher total compensation.

Schedule

Full-time.