Change Management & Communications Support Specialist

Location: Remote (Pacific Time Zone preferred; other time zones considered for exceptional talent)

Position Type: 6-12 months contract

Pay rate: $60.00/hr

About the Role

We are seeking a dynamic Organizational Change Management (OCM) & Communications Support Specialist to support change management initiatives by developing comprehensive communication materials, managing SharePoint sites, reporting on change management progress, and contributing to change strategy for process improvement, digital transformation, reporting and analytics, and data governance. This role sits within the Organizational Change Management pillar and is a backfill supporting increased scope across the organization.

Responsibilities

• Create communication drafts, infographics, and videos to raise awareness, build engagement, and drive adoption of change initiatives.
• Develop compelling visual and written content to explain the rationale (case for change), benefits, and key milestones of projects.
• Ensure that all communications are aligned with the organization’s messaging and tone, effectively conveying change objectives.
• Collaborate with stakeholders to gather input and feedback, ensuring relevant and impactful messaging.
• Design, create, and maintain SharePoint sites, ensuring content is visually engaging, informative, and user-friendly.
• Implement innovative ways to present content and engage users on SharePoint, including interactive elements, multimedia, and updated site navigation.
• Ensure that all SharePoint content is up-to-date, easy to navigate, and reflects the latest project information.
• Develop visual content and curate resources (videos, FAQs, case studies) that support ongoing change initiatives.
• Create and maintain change management reports outlining the progress of initiatives, including:
  • Number of projects being supported
  • Status of change initiatives
  • Case for change development and progress toward achieving change outcomes
  • Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) tracking and measurement
• Provide regular updates on change adoption metrics, stakeholder engagement, and change readiness assessments.
• Develop change management guides to support change management on reporting & analytics, digital transformation, data governance, and organizational efficiency.
• Help develop training and support materials for end-users to facilitate smoother transitions.

Requirements

• 8-10 years of experience in Organizational Change Management and Communications roles.
• Proven ability to develop and execute comprehensive communication plans, including written content, infographics, and video production.
• Strong expertise in SharePoint site design and content management, with a creative approach to enhancing user experience.
• Solid understanding of change management principles and methodologies (e.g., ADKAR, Prosci).
• Experience with reporting on KPIs and OKRs, using data to showcase the impact of change initiatives.
• Strategic thinker who can design and implement change management strategies, including stakeholder management, resistance mitigation, and communication planning.
• Strong proficiency in design and video editing tools (e.g., Adobe Creative Suite, Canva, PowerPoint, Powtoons, Synthesia).
• Excellent written and verbal communication skills with the ability to engage stakeholders at all levels.
• Project management experience with the ability to juggle multiple priorities and deadlines.
• Full 18 months of available tenure.
• Candidates must demonstrate end-to-end Organizational Change Management leadership experience; program/project management experience alone is not sufficient.

Preferred Qualifications

• Certification in Organizational Change Management (Prosci, ACMP).
• Previous experience working in large-scale change initiatives within tech-driven organizations or cloud environments.
• Strong background in data analysis related to change management (measuring adoption rates, gathering feedback).
• Lean Six Sigma certification.

Skills

• Creativity & Innovation: Ability to create engaging and innovative communication materials that resonate with diverse audiences.
• Adaptability: Capable of working in a fast-paced, evolving environment, adjusting to changing priorities and feedback.
• Attention to Detail: Ensures accuracy in reporting, content creation, and design.
• Collaboration: Strong team player who can collaborate across departments to gather input, provide support, and drive change adoption.
• Problem-Solving: Proactively identifies challenges and develops solutions to drive successful outcomes.

Benefits

• Supplemental benefits, including medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations such as CompTIA and IIBA.
• Dedicated customer service team for consultants and access to a certified Career Coach.