CERTIFIED MEDICAL ASSISTANT LEAD

Certified Medical Assistant Lead Job Summary

The Lead assists the Office Manager in managing back office operations. Duties include:

• Monitoring patient flow, referral sources and covers back office employees during their breaks and lunches.
• Ensures an efficient and qualitative operation through effective planning, leading, controlling and organizing.

Certified Medical Assistant Lead Essential Duties and Responsibilities

• Insures proper training of back office staff through development and implementation of training program that meets the scope of practice for medical assistants.
• Retrains staff as needed.
• Handles patient relations including listening to patient complaints for services.
• Interfaces with patients, vendors, referring physicians to resolve any issues concerning patient care.
• Insures proper maintenance of crash cart and other medications and supplies i.e. Oxygen, emergency kits etc. required for appropriate patient care. Responsible for insuring that expiration dates are properly tracked.
• Interviews potential new hires for back office positions.
• Orders and maintains the stock of in-house medications.
• Orders and maintains Vaccine Supply. (per par level established for corresponding site)
• VFC/VFA tracking and reporting of state funded vaccines)
• Maintains websites i.e. Care 360 Insure staff is adequately trained in access and use of these websites.
• Ensures refrigerator logs and sterilization log are accurately maintained and current.
• Tracks calibration of equipment according to manufacturer’s suggested schedule.
• Aids Administration with any projects or protocol development as needed.
• Helps facility prepare for Audits, Evaluations, Re-evaluations.
• Participates in the review of staff.
• Aids in handling, evaluating and solving daily problems and issues which may arise within the facility. (Including appropriate incident reporting processes when applicable)
• Aids in troubleshooting minor computer issues.
• Prepares Call Back list on daily basis.
• Helps with ongoing Medical Assistant Performance Measures.
• Coordination of staff time off request.
• Assures providers have adequate support/coverage.
• Ensures that established workflows are being followed.
• Reports malfunctioning equipment to Office Manager.
• Orders and tracks of medical supplies.

Certified Medical Assistant Lead Education and Experience

• High School Graduate or GED
• Medical Assistant Certificate
• 1 year of experience preferred
• CPR Certified
• Active Medical Assistant certification required, such as CMA, CCMA, NCMA, RMA, or equivalent nationally recognized MA certification
• Bilingual in English and Spanish/Armenian/ Russian

Certified Medical Assistant Lead Pay Rate

$26- $28/hr (dependent on experience)

Benefits & Perks

• 100% employer-paid Medical, Dental & Vision coverage
• 100% employer-paid Life & Accidental Death & Dismemberment (AD&D) Insurance
• 401(k) with employer matching
• Paid Time Off Accrual , 10 Paid Holidays, and a Wellness Day Off
• Flexible Spending Account (FSA)
• Fringe Marketplace Stipend
• Optional Supplemental Insurance
• Participation in CCHC's company-wide Profit Sharing Program (eligible employees)
• Professional development and opportunities for internal growth and advancement

Benefits & Perks

We are committed to providing equal employment opportunities to all applicants, including those with arrest or conviction records. In accordance with the ULAC Fair Chance Ordinance, we will not inquire about or consider criminal history until after a candidate has received a copy of their background check report. All applicants will be evaluated based on their qualifications and ability to perform the essential functions of the job. For more information, please refer to LA County Fair Chance Hiring.