Certified Medical Assistant

About the Company

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, specializing in the diagnosis and treatment of musculoskeletal disorders and injuries. With over 90 years of service, TOA operates 20+ locations across the state and is dedicated to advancing orthopaedic care while fostering a positive, collaborative work environment.

• Stability: Established in Middle Tennessee since 1926.
• Impact: Team members contribute to community health by building patient relationships and improving lives.
• Work Environment: Focus on positivity, collaboration, job satisfaction, and engagement.
• Total Rewards: Comprehensive benefits including medical, dental, paid time off, and a 401(k) with company match, safe harbor match, and profit-sharing.

About the Role

Medical Assistants at TOA play a vital role in clinic operations, partnering with clinical and administrative teams to ensure patients receive excellent service. This position requires compassion, efficiency, and a commitment to smooth operations.

Responsibilities

• Politely escort patients from the waiting room to the exam room.
• Take patient medical histories, obtain chief complaints, record vital signs, and prepare patients for examination and treatment.
• Review patient charts and files for completeness.
• Prepare equipment and supplies for clinical procedures, including aspirations, injections, and X-rays.
• Administer injections, remove casts, splints, and dressings as directed by the physician.
• Prepare prescriptions as directed by the physician.
• Assist with scheduling tests and treatments.
• Coordinate patient surgeries, including scheduling, insurance coverage, and pre-certification.
• Respond to patient and payor phone calls.
• Order and maintain clinical and office supplies and equipment.
• Maintain patient files in the EHR and document as necessary.
• Participate in professional development activities and maintain professional affiliations.

Requirements

• Current and unencumbered Medical Assistant Certification through a sanctioned third-party (e.g., The American Registry of Medical Assistants, National Healthcareer Association, American Association of Medical Assistants, National Center for Competency Testing, or American Medical Technologists).
• At least one year of experience as a Medical Assistant; orthopaedic experience is a plus.
• Exceptional focus on patient experience with a passion for providing compassionate care.
• Energetic, enthusiastic, and able to manage patient flow efficiently without compromising care.
• Flexible and adaptable to changing daily priorities.
• Dependable with consistent attendance to ensure timely patient care.
• CPR certified and trained.

Benefits

• Comprehensive medical and dental coverage.
• Paid time off.
• 401(k) plan with company match, safe harbor match, and profit-sharing.