Certified Medical Assistant

About the role

The Certified Medical Assistant (CMA) supports our surgeons and ensures every patient receives an exceptional experience at every visit, from consultation to post-operative care. Key responsibilities include greeting and preparing patients, assisting with minor procedures, educating patients, and maintaining clinical operations.

Responsibilities

• Greet, room, and prepare patients for visits with surgeons and advanced practice providers.
• Obtain and document vital signs, medical histories, and pertinent information in the EMR.
• Absorb and document procedure details, surgical prep, recovery expectations, and care instructions.
• Support patients with trying on breast implant sizers and reviewing before/after photos.
• Capture and upload 3D Vectra XT images for surgical consultations.
• Take standardized pre- and post-operative photographs for patient records.
• Perform dressing changes, suture removals, drain and catheter removals as directed by the surgeon.
• Perform ear piercings for post-surgical patients when requested.
• Ensure patient confidentiality and comfort throughout every interaction.
• Maintain exam room cleanliness, organization, and readiness throughout the day.
• Sterilize, package, and track instruments in compliance with infection control standards.
• Monitor and manage inventory of medical supplies, medications, and instruments.
• Handle patient calls, portal messages, and emails related to post-op care and clinical questions.
• Process FMLA and disability paperwork for physician completion and patient communication.
• Manage patient consents and track approvals for before/after photo sharing.
• Collaborate closely with surgeons, RNs, and other CMAs to ensure efficient daily clinic flow.
• Proactively identify opportunities to improve processes and patient experiences.

Qualifications

• High School Diploma or GED required.
• Graduate of an accredited Medical Assistant program.
• Minimum of 1–2 years of clinical experience required; plastic surgery, dermatology, or aesthetic medicine preferred.
• Certified Medical Assistant (CMA) credential required (AAMA, AMT, or equivalent).
• Current Minnesota State Certification as a CMA.
• Current BLS/CPR Certification.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• 9 Paid Holidays