Certified Medical Assistant

About the Organization

Since 1948, The Rescue Mission of Roanoke has been on the mission of “Helping Hurting People in Jesus’ Name.” The Mission nourishes the mind, body, and spirit, through dedicated team members and volunteers that extend the compassion of Christ to our neighbors in need. We are a non‑profit faith‑based, equal opportunity employer.

Role Overview

The Clinical Medical Assistant (CMA) serves as an integral member of the Fralin Free Clinic team by supporting excellent, compassionate patient care; proactively assisting medical providers; coordinating medical volunteers; maintaining accurate clinical documentation; overseeing and maintaining proper compliance and recordkeeping in the medication room; and helping connect patients, healthcare partners, and Rescue Mission services. The CMA also actively participates in Street Outreach with the same level of service, ensuring providers and volunteers are well‑supported and patients receive coordinated, respectful, and appropriate care.

Responsibilities

• Serve as a patient advocate by providing excellent customer service, answering questions, addressing concerns, and helping patients navigate Clinic and Respite services.
• Collaborate with the clinic team, providers, and inter‑departmental staff on all aspects of patient care, including intake, phlebotomy, accurate medical records, and medication room management.
• Establish and maintain relationships with volunteers and community partners, ensuring professional and timely engagement and communication.
• Maintain a strong safety and security presence, assist with conflict resolution, and support other duties as assigned by leadership.
• Perform physical tasks such as lifting up to 50 pounds, prolonged sitting/standing, occasional stooping, twisting, turning, and extensive computer use.

Requirements & Qualifications

• Medical Assistant Certification or willingness/ability to attain within 6 months of hire.
• Phlebotomy certification or willingness/ability to attain within 6 months of hire.
• Knowledge of medical terminology, clinical expertise, and patient‑care processes.
• Proficiency with vital‑sign measurements (blood pressure, heart rate, temperature).
• Experience with electronic medical records.
• Working knowledge of HIPAA, OSHA, and healthcare clinic guidelines & regulations.
• Proficiency with Microsoft Office, Google products, and email communications; ability to learn Rescue Mission & partner systems.
• Understanding of local community resources is a plus.

Desired Attributes

• Possess a sincere love of Christ and maintain a Christian walk evident in daily life.
• Adhere to Rescue Mission of Roanoke’s Statement of Faith.
• Demonstrate genuine interest in the safety and well‑being of guests and team members.
• Strong work ethic and commitment to scheduled work, including holidays and weekends.
• Excellent listening, written, and verbal communication skills.
• Attention to detail and strong organizational skills for multiple daily assignments and special projects.
• Ambitious to exceed expectations.

Physical Demands

• Potential exposure to bloodborne pathogens and infectious diseases.
• Prolonged periods of sitting and/or standing; occasional stooping, twisting, turning, pushing, pulling.
• Extended computer use with screen exposure.
• Ability to lift up to 50 pounds (non‑repetitive).
• Variable indoor/outdoor temperatures and noise levels depending on activity/event.
• Frequent movement to accomplish tasks and consistent communication with others.

Benefits

• Free food & snacks
• Health insurance
• Competitive salary

Compensation

$17.48 – $28.41 per hour (non‑exempt, hourly).

Schedule

Full‑time with flexible schedule. Typically Monday – Friday, 8 a.m. – 5 p.m.; weekends, nights, and holidays as scheduled.

Location

Fralin Free Clinic, 321 Tazewell Ave, SE, Roanoke, VA 24013.