Certified Medical Assistant

About the role

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee, concentrating on the diagnosis and treatment of disorders and injuries of the musculoskeletal system. Founded in 1926, TOA has expanded to over 20 locations across the state and offers stability, impact, a positive work environment, and a comprehensive total rewards package that includes medical, dental, paid time off, and a 401(k) plan with company match, safe harbor match, and profit-sharing match. Medical Assistants partner with clinical and administrative staff to ensure patients receive excellent service, demonstrating compassion and commitment to smooth operations.

Responsibilities

• Politely escort patients from waiting room to exam room.
• Take patient medical histories, obtain chief complaints, take vital signs, and prepare patients for examination and treatment.
• Review patient charts and files for completeness.
• Prepare equipment and supplies for clinical procedures such as aspirations, injections, and X-rays.
• Administer injections, remove casts, splints, and dressings as directed by physician.
• Prepare prescriptions as directed by physician.
• Assist with the scheduling of tests and treatments.
• Coordinate patient surgeries including scheduling, insurance coverage and pre‑certification for surgeries if needed.
• Respond to patient and payor phone calls.
• Order and maintain clinical and office supplies and equipment.
• Maintain patient files in the EHR and document as necessary.
• Participate in professional development activities and maintain professional affiliations.

Requirements

• Current and unencumbered MA Certification through a sanctioned third‑party (e.g., American Registry of Medical Assistants, National Healthcareer Association, American Association of Medical Assistants, National Center for Competency Testing, or American Medical Technologists).
• At least one year of experience working as a medical assistant; orthopaedic experience is a plus.
• Exceptional focus on the patient experience; passionate about providing excellent care and compassion to patients and their families.
• Energetic with an enthusiastic pace at work; able to swiftly and accurately manage patient flow without diminishing focus on patient care.
• Flexible; able to adjust to changing daily demands.
• Dependable; capable of being at work on‑time every day to ensure timely patient care.
• CPR certified and trained.

Benefits

• Medical insurance
• Dental insurance
• Paid Time Off
• 401(k) plan with company match, safe harbor match, and profit‑sharing match