Certified Medical Assistant

About the Role

Southeast Orthopedic Specialists, established in 2001, is a regional leader in orthopedic medicine dedicated to providing industry-leading five-star orthopedic care. As we continue to grow, we are seeking Certified Medical Assistants for our Jacksonville and St. Augustine clinics.

Benefits

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match
• Employee Assistance Program available 24/7
• Employee Appreciation Days
• Paid Holidays
• Paid Time Off

Responsibilities

• Facilitates communication between the patient and the provider during patient care:
  • Collect and share pertinent information with the provider
  • Receive and act on directives from the provider
• Prepare the patient for visits with the provider, including:
  • Rooming patients
  • Obtaining and documenting vitals
  • Reviewing intake paperwork
  • Pulling up radiology images
  • Removing dressings
  • Procedure set-up
  • Injection prep
  • Accurate data entry into EMR
• Complete tasks associated with company initiatives such as PROs and Quality Payment Programs
• Maintain exam room standards, including restocking and cleaning rooms and tables
• Monitor and replace biohazard and sharps containers as needed
• Assist the provider in preparing patient prescriptions and completing medical and patient forms (e.g., work release, FMLA)
• Retrieve and respond to voicemails within 24 business hours and document actions in EMR
• Prepare patient electronic charts for clinic visits before the date of service
• Verify outstanding testing results are in EMR, confirm patient appropriateness to the provider, and note imaging, DME, or casting needs
• Scan clinical documents into EMR
• Print clinic schedules on the morning of the date of service
• Ensure patient receives education as indicated by the provider
• Manage EMR desktops of assigned providers promptly
• Create and promote a positive patient experience
• Maintain a HIPAA-compliant environment
• Maintain a clean workspace

Requirements

• Valid Medical Assistant Certification
• Graduation from an accredited Medical Assistant training program or a Licensed Practical Nurse (LPN) license
• Medical Assistant experience is preferred
• Experience with C-Arm preferred, or willingness to learn how to operate C-Arm

Qualifications

• Knowledge of the healthcare field
• General knowledge of patient care in a clinic
• Knowledge of back office skills
• Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures
• Professionalism when interacting with providers, co-workers, patients, family members, and the public
• Ability to problem-solve and manage time effectively
• Ability to adapt to change
• Ability to project a pleasant and professional image as an employee both at work and on social media
• Ability to plan, prioritize, and complete delegated work assignments
• Ability to demonstrate compassion when dealing with patients and family members

Working Conditions

• Normal office environment
• Possible travel between clinics for coverage purposes

Physical/Mental Demands

• Some bending and stretching required
• Manual dexterity using a calculator and computer keyboard